Simple Steps To Track, Manage And Repair Your Online Reputation Part 2
3 STEPS FOR ASSESSING AND MANAGING YOUR ONLINE REPUTATION
Step 2 – Address Issues – What Is The Best Way To Deal With Negative Feedback?
The next step is to address any negative feedback you find.
1. Read Reviews – read all (positive and negative) reviews you found about your business online. Make sure you note any issues that need resolving and where you found them.
2. Respond – use this opportunity to thank people for positive reviews and constructively respond to negative reviews.
3. Deal With Complaints – respond to complaints by apologizing and trying to repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be able to see that you are committed to fixing problems and building relationships with customers.
Now that we have addressed any issues we’ve found, it’s time to repair them.
Step 2 – Address Issues – What Is The Best Way To Deal With Negative Feedback?
The next step is to address any negative feedback you find.
1. Read Reviews – read all (positive and negative) reviews you found about your business online. Make sure you note any issues that need resolving and where you found them.
2. Respond – use this opportunity to thank people for positive reviews and constructively respond to negative reviews.
3. Deal With Complaints – respond to complaints by apologizing and trying to repair the problem. It won’t be easy to turn every complaint into a haopy outcome, but at least future customers will be able to see that you are committed to fixing problems and building relationships with customers.
Now that we have addressed any issues we’ve found, it’s time to repair them.
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