Undercover Boss US season 01 episode 03 7-eleven

The show’s format features the experiences of senior executives working undercover in their own companies to investigate how their firms really work and to identify how they can be improved, as well as to reward hard-working employees.

While undercover within the company, the CEO of 7-Eleven discovers one of his corporate policies is not being implemented on the front lines; a delivery driver's approach to life inspires the executive.