Mga trabaho sa IT-BPO industry, isa sa mga pinakamaaapektuhan dahil sa A.I. — ILO | Saksi - video Dailymotion

GMA Integrated News

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00:00 The continued emergence of artificial intelligence or AI,

00:04 is it possible that it will leave the hands of real people in their work?

00:07 One of the things we will talk about today is the possible effect of this on business,

00:11 process outsourcing or call centers.

00:14 J.P. Soriano is a witness.

00:16 The Philippines is one of the most number of workers from the ITB or sector or call centers in the world.

00:27 So it is not surprising that this is also one of the biggest industries that provides jobs to many Filipinos.

00:35 But due to technological advancement and the strength of artificial intelligence or AI,

00:42 according to the International Labor Organization or ILO,

00:46 BPO is one of the most affected.

00:50 In the next one or two decades, we expect that automation will take over

00:55 and many of the existing jobs that we have in the BPO sector for example or in the agricultural sector,

01:01 they will be automated.

01:03 But the concern of the Department of Labor and Employment or DOLE,

01:07 not only ITB-BPO is possible to be lost.

01:11 Our emerging industry is creative.

01:13 You can see that many of the jobs that are traditionally done by workers,

01:20 individual workers, can be replaced by machines or whatever.

01:27 But I think that is a challenge that we have to more or less address.

01:32 You cannot just look at losses but we also look at potential.

01:37 Even so, there are still new types of jobs that will be partner and will be done with AI.

01:46 But it will require new skills.

01:50 When the jobs are created, it would require higher level of training and higher level of education.

01:55 TESDA has advanced models comparing to the region but it cannot cope with the demand that we presently have.

02:05 At present, we need to upgrade our programs.

02:09 Otherwise, we will be left behind.

02:12 TESDA is under DOLE and according to the surrounding,

02:15 TESDA Innovation Centers have been established to combine skills training with AI.

02:25 To ensure that the Labor-Employment Plan of the government will be successful,

02:29 DOLE has approved the creation of a tripartite technical working group

02:34 that will be used for the improvement of skills and training of Filipino workers

02:38 so that they can be together in the changing times.

02:42 For GMA Integrated News, J.P. Soriano, your local newsman.

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03:07 [Music]

Mga trabaho sa IT-BPO industry, isa sa mga pinakamaaapektuhan dahil sa A.I. — ILO | Saksi

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