Tesla Inflating Range Estimates
Tesla has intentionally inflated range estimates in its vehicles using programmed algorithms to show more optimistic driving distance projections. However, the cars often fail to achieve the advertised range, especially in cold weather. To manage the increasing number of customer complaints about poor driving range, Tesla created a "Diversion Team" in Las Vegas, whose sole purpose was to cancel range-related service appointments. The team aimed to save Tesla money by avoiding unnecessary repairs and reducing the pressure on the service centers, which had long appointment wait times. Tesla has been fined for falsely advertising its range in South Korea and criticized for not providing accurate range estimates to customers.
Transcript
00:00 It's Benzinga and here's what's on the block.
00:02 Tesla has been intentionally inflating range estimates in its vehicles using programmed
00:06 algorithms to show more optimistic driving distance projections.
00:10 However, the cars often fail to achieve the advertised range, especially in cold weather.
00:16 To manage the increasing number of customer complaints about poor driving range, Tesla
00:20 created a "divergent" team in Las Vegas whose sole purpose was to cancel range-related
00:25 service appointments.
00:27 The team aimed to save Tesla money by avoiding unnecessary repairs and reduce the pressure
00:31 on the service centers, which had long wait times for appointments.
00:35 Tesla has been fined for falsely advertising its range in South Korea and has faced criticism
00:39 for not providing accurate range estimates to customers.
00:42 For all things money, visit Benzinga.com!
00:44 [BLANK_AUDIO]