"SEAT SALE ALERT!”
May ticket ka na, pero paano na lang kung ang #TravelGoal ay biglang nagka-aberya?
Ayon sa Air passenger bill of rights, karapatan ng mga pasahero na mabigyan ng accommodation, meals at sasakayan papuntang sa hotel at pabalik sa airports. Pero nasusunod ba ito?
Ano nga ba ang karapatan ng mga air passenger sa bansa?
May ticket ka na, pero paano na lang kung ang #TravelGoal ay biglang nagka-aberya?
Ayon sa Air passenger bill of rights, karapatan ng mga pasahero na mabigyan ng accommodation, meals at sasakayan papuntang sa hotel at pabalik sa airports. Pero nasusunod ba ito?
Ano nga ba ang karapatan ng mga air passenger sa bansa?
Category
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NewsTranscript
00:00 Visa-free, seat sale on domestic and international flights.
00:05 What are you waiting for?
00:07 Go for it, my dear!
00:09 But what if the flight is cancelled?
00:14 My flight is cancelled!
00:16 My luggage is missing!
00:18 They suddenly cancelled the flight.
00:23 And the reason we're asking for is aircraft maintenance.
00:27 That's just a few of the penalties for flying in an airplane.
00:31 Due to the seriousness of the problem, it even reached the Senate.
00:35 And serious apologies to our passengers.
00:38 But did you know that there are so-called air passenger rights?
00:42 What are the rights of air passengers?
00:46 Here's what you need to know.
00:49 Under the Joint Administrative Order of the Department of Transportation or DOTR
00:56 and the Department of Trade and Industry or DTI,
01:00 the Air Passenger Bill of Rights was passed in 2012
01:05 to protect airplane passengers.
01:09 The Civil Aeronautics Board or CAP is looking into whether the bill is being followed.
01:15 The Air Passenger Bill of Rights has three major classification of rights.
01:21 The first one is the right to information.
01:24 The second is the right to service purchase.
01:27 And the third one is the right to compensation.
01:30 The Department of Transportation is giving the CAP the authority
01:35 to grant the license to operate an air carrier in the country.
01:39 This includes authorizing the route, fees, and charges of the airline.
01:46 Let's start with the hot topic of cancellation of flights.
01:52 According to the Bill of Rights, if the air carrier commits a crime,
01:56 for example, a violation of the airplane,
01:59 the passenger has the right to inform about the flight changes
02:03 to his/her cellphone, email, and via public announcement.
02:08 If the flight is cancelled at the airport,
02:12 the passenger has the right to provide accommodation, meals, and a ride to and from the hotel.
02:21 There are also reasons that the flight was overbooked.
02:27 So the excess passengers were removed immediately.
02:31 But in that instance, the passengers should not be removed or offloaded immediately.
02:40 We have a procedure on how to address overbooking at the airport.
02:46 And that's what we call the auction system.
02:49 In case the passengers have excess passengers on that flight,
02:53 they cannot be removed immediately.
02:56 They need to call volunteers.
02:59 In exchange of giving up the seat, the passenger needs to offer compensation that should be accepted by the passenger.
03:07 As long as the excess passengers are not removed,
03:12 the passenger needs to offer a higher amount of compensation to the passenger
03:15 so that the passenger can voluntarily give up their seat.
03:17 What about the baggage that was affected, like the plane that was left behind?
03:23 Let's start with the delayed baggage.
03:27 When it comes to delayed baggage, there is a compensation that the airline should give.
03:32 So that's P2,000 per day of delay.
03:35 So if your baggage was delayed and then they delivered it two days after,
03:43 we can accept P4,000 for compensation for the delayed baggage.
03:48 If there is damage to the baggage or if it was lost,
03:54 the compensation will depend on the type of flight.
03:58 If it's a domestic flight, we will borrow the valuation of the Montreal Convention.
04:04 In the Montreal Convention, the damage baggage is a compensation that the passengers can get
04:10 up to 1,288 special drawing rights.
04:15 Special drawing rights are like monetary instruments that govern the penalties or compensation for damaged baggage.
04:25 These are some of the rights of air passengers.
04:29 But did you know that it is also possible to get a rebooking if the plane was left behind
04:35 because of a problem with immigration?
04:39 Our advice is to get a certification from the Bureau of Immigration.
04:45 If there are delays in processing or if the passenger is offloaded due to immigration,
04:55 we can get a certification from them so that we can show it to the airline
05:00 so that they can provide assistance.
05:03 If we don't continue the flight, we can.
05:06 Air carriers violating the Air Passenger Bill of Rights may be fined.
05:13 We have imposed penalties on airlines that violate the Air Passenger Bill of Rights.
05:23 We have penalty provisions in the RA-776.
05:30 Air carriers violating the Air Passenger Bill of Rights may be fined from P5,000 to P2,000,000.
05:40 Even if there is a bill for the rights of air passengers, there are still many problems.
05:47 We should be proactive, all passengers and airlines, until we find the right balance
05:54 so that we can protect the industry but not all of them will be allowed.
06:01 If the airline is really at fault, they can't handle the volume of passengers,
06:09 maybe the government should intervene.
06:13 Because it's a business, even if there are many passengers, we don't know if it's profitable or not.
06:21 We should be factual in assessing the situation for a long-term solution.
06:28 The bill should also be reviewed, especially if it affects dreams and important occasions.
06:36 The Cab's answer is...
06:38 Actually, we are currently reviewing the Air Passenger Bill of Rights.
06:43 Since it was issued in 2012, there have been efforts in 2018 to have an amendment to our Bill of Rights.
06:53 Currently, the Cab is working on a way to make passengers more comfortable.
07:01 They have a hotline that they can call.
07:04 They can also email the Cab.
07:07 If they are already at the airport, they can go to the Cab Help Desk.
07:13 Actually, we have a procedure with the Civil Aeronautics Board on handling complaints from the passengers.
07:21 So, it's like a court, because the CAB has quasi-judicial powers.
07:29 So, not necessarily that if a passenger approaches, his complaint will be resolved in his or her favor.
07:37 So, if we receive complaints, we still balance them.
07:42 And we are trying to keep the airline's side on what happened to the complaint of a passenger.
07:51 Holidays are coming closer, just like Christmas.
07:54 So, before booking flights, know if you can re-book or re-fund the ticket.
08:01 If there is a baggage allowance.
08:04 And most of all, airlines should provide the correct information of the passenger.
08:11 Travel is more enjoyable when you know your rights.
08:16 And that's all for now.
08:17 Bye-bye.
08:18 [MUSIC]