What are your rights if your flight is cancelled or delayed?
Been on your jollies already and had the hassle of having your flight cancelled or delayed? Or maybe you’ve got your holidays all lined up and you’re wanting to know where you stand should your flight does end up delayed. Here’s all you need to know.
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00:00 After air passengers have faced significant delays to flights following a technical issue
00:04 in the UK's air traffic control system, here are some of your rights as a passenger.
00:09 If your flight is covered under UK law, your airline must let you choose between either
00:13 getting a refund or an alternative flight, regardless of how far in advance the cancellation
00:18 was made.
00:19 You can get your money back for any part of the ticket you have not used.
00:24 So if you booked a return flight and the outbound leg is cancelled, you can get the full cost
00:28 of the return ticket refunded.
00:30 If you still want to travel, your airline must find you an alternative flight.
00:34 If another airline is flying to your destination significantly sooner, or there are other suitable
00:39 modes of transport available, then you have a right to be booked onto that alternative
00:43 transport instead.
00:45 Citizens Advice advise that you're entitled to get compensation if the flight arrives
00:49 more than three hours late, or it's the airline's fault.
00:53 For example, if they didn't get enough bookings or there was a technical fault.