Manchester has been named one of the worst airports in the UK by a new Which? survey.
Which? asked almost 4,000 people about their airport experiences in the last twelve months and invited them to rate the airports across eleven categories - including seating, staff, toilets and queues at check in, bag drop, passport control and security.
Manchester airport took the lowest two spots in the rankings, with a disappointing customer score of just 38 per cent for Terminal 3 and 44 per cent for Terminal 1 - with Terminal 2 earning slightly better at 50 per cent.
Liverpool John Lennon airport came out on top with a customer score of 82 per cent, earning it a Which? Recommended Provider status for the second year in a row.
We asked local people about their recent experiences at Manchester Airport.
Which? asked almost 4,000 people about their airport experiences in the last twelve months and invited them to rate the airports across eleven categories - including seating, staff, toilets and queues at check in, bag drop, passport control and security.
Manchester airport took the lowest two spots in the rankings, with a disappointing customer score of just 38 per cent for Terminal 3 and 44 per cent for Terminal 1 - with Terminal 2 earning slightly better at 50 per cent.
Liverpool John Lennon airport came out on top with a customer score of 82 per cent, earning it a Which? Recommended Provider status for the second year in a row.
We asked local people about their recent experiences at Manchester Airport.
Category
🗞
NewsTranscript
00:00 Manchester has been named one of the worst airports in the UK by a new which
00:05 survey which asked almost 4,000 people about their airport experiences in the
00:10 last 12 months and invited them to rate the airports across 11 categories
00:15 including seating, staff, toilets and queues at check-in, bag drop, passport
00:20 control and security. Manchester Airport took the lowest two spots in the
00:25 rankings with a disappointing customer score of just 38% for terminal
00:29 three and 44% for terminal one with terminal two earning slightly better at
00:35 50%. Liverpool John Lennon Airport came out on top with a customer score of 82%
00:40 earning it a which recommended provider status for the second year in a row. We
00:45 asked local people about their recent experiences at Manchester Airport. A
00:50 couple of years ago pre-Covid the airport seemed to be okay but now since Covid
00:55 that's what put us off going this year and that's why we're cruised instead so I
01:00 can pretty much agree with that statement. There wasn't enough staff,
01:05 security or the hassle of everything with your baggage, if you're on
01:11 medication, just the hassle that's involved in it so not appreciative when
01:17 you want in your holiday to just run smoothly. I'm not keen on Manchester
01:22 Airport, if I was doing any I'd do Leeds Bradford. Manchester Airport has got the
01:26 worst name in the whole of the UK I think. People travelling there and people, my
01:32 daughter just recently travelled there, so the queues were chaos, there's no
01:37 structure really to it, to get in and out of the airport is so difficult as well
01:42 and you know we've been to other airports and they seem to be more
01:48 organised. I think it's mainly the parking, what you have to pay just to be
01:53 dropped off. When you're going into the airport there doesn't seem the right
01:58 structure or there's a queues or nobody seems to know what they're doing and
02:01 obviously delays now as well, there seems to be quite a lot of delays, I know
02:06 that's down to what's happening globally but Manchester Airport seems to be the
02:11 worst for that at the moment. Manchester Airport was among the worst performing
02:15 in the survey for security queues with an average wait time of 25 minutes or
02:20 over in all three terminals but not everyone thinks the airport is as bad as
02:25 the survey suggests. I think it was good when we went, there was smaller queues
02:29 like we've flown from East Midlands recently and Leeds Bradford and I think
02:34 it was better than them, queues were smaller, the security was faster, I think
02:38 it's got a better range of like places to eat when you get through to like the
02:42 gate so I wouldn't agree with that. We went to Manchester and it was okay but
02:48 then I did go from Liverpool a few weeks ago, it was a lot quieter in Liverpool
02:52 and there was like no queue for security but then even like little things in
02:56 Manchester, the little plastic bags are free whereas in Liverpool you have to
02:59 pay for stuff like that which I thought that was quite a big difference, like
03:02 little things like that.