NEW CEO Vanessa Hudson apologises to airline’s customers
The new CEO of Qantas has issued a public apology for a series of ongoing scandals damaging the airline's reputation. Vanessa Hudson took over the top job earlier this month replacing Alan Joyce after his 15 years as one of the country's highest-paid executives. In a video message miss Hudson apologised to customers for the airline's recent performance vowing to restore public trust in Qantas.
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TVTranscript
00:00 We want to get back to the national carrier that Australians can be proud of, that's
00:06 known for going above and beyond. We understand we need to earn your trust back, not with
00:12 what we say, but what we do and how we behave. This is going to take time and I ask for your
00:18 patience. The work is already underway. We're putting more people in our call centres to
00:24 help solve problems faster. We're adding more frequent flyer seats. We're reviewing all
00:30 of our customer policies to make sure they're fair. And we're giving our frontline teams
00:36 more flexibility to better help you when things don't go to plan.
00:39 [BLANK_AUDIO]