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36 on the Quay has been awarded with Travellers’ Choice award 2023 from Tripadvisor.

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News
Transcript
00:00 I'm Gary, the chef from 36 on the Quay in Emsworth.
00:04 I'm Martina, I'm a restaurant manager.
00:07 That's 36 on the Quay, which is our restaurant
00:10 that we managed to acquire in end of May, 2019.
00:15 So before everything happened,
00:18 really we were not even open in the year
00:20 before COVID happened and we were shut three times
00:24 and then we've got the cost of living,
00:26 everything else happening on top of that.
00:28 So we've been notified probably two weeks ago
00:31 or a week ago that we've received Travelers Award,
00:36 which is given to the restaurants
00:39 that have great reviews for the last 12 months.
00:43 And we are in 10% of all the listing globally
00:47 that received that award.
00:49 So we're extremely grateful.
00:50 We're very happy after everything that we've been through
00:53 and all the hurdles to be recognized,
00:55 especially by our customers.
00:57 I think it's nothing better for the restaurant really,
01:00 because like I've mentioned that before
01:02 and I keep mentioning that,
01:04 we can have beautiful restaurant,
01:05 you can have amazing team.
01:06 If you don't have customers, you won't succeed.
01:09 So it is thank you to all our customers
01:12 that have written us lovely reviews
01:14 and they keep coming back
01:15 and we're really, really grateful for that
01:17 because we know, especially nowadays time,
01:19 you do have a choice and you've got the choice
01:21 of choosing all the different restaurants.
01:23 So thank you for choosing us
01:25 and we hope that, you know, make you proud
01:27 and we try every day to push and work harder
01:30 and improve and bring better dining experience to you.
01:35 And thank you for recognizing that.
01:37 And we love seeing your familiar face again
01:40 and we hope that will just keep happening
01:43 and we will get more and more customers
01:45 because that's what it's all about.
01:47 The other words are great.
01:49 We're really grateful that we are in Michelin Guide
01:51 and listed as a recommended.
01:53 We're really grateful that we've got free
01:55 and that's fantastic.
01:57 But now giving that TripAdvisor award
02:00 just means that our customers are happy with us
02:04 and happy with what we're doing.
02:05 And I think there's no better validation for a business
02:07 that customers saying that they enjoy coming here.
02:10 So we're really grateful for that.
02:12 Thank you very much.
02:13 - With TripAdvisor, we didn't really think
02:15 we'd ever be noted on that
02:17 because it's such a big, vast majority of restaurants
02:20 throughout the world.
02:21 So, you know, but after going through COVID,
02:23 it's been a really big eye opener to see
02:26 that you actually, it's not as easy as you think.
02:30 And yeah, you know, it's just,
02:32 well, it's a massive achievement, isn't it?
02:34 Because obviously, you know, you work really hard
02:36 and you obviously get feedback from customers,
02:38 which is the best thing that ever happens to us.
02:40 But then to get something like that put in front of you
02:42 and you think to yourself, wow, you know,
02:44 because you're like 10% of throughout the world
02:47 and, you know, to be 10% throughout the world,
02:49 it's a big achievement.
02:50 So, you know, for me, it's like, well, yeah,
02:53 well, I can't really speak about it
02:54 because I'm still quite shocked by it.
02:55 [BLANK_AUDIO]

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