MYAirline could face fines if it fails to issue refunds, says Deputy Minister

The Star

MYAirline Sdn Bhd could face a penalty of RM200,000, minimum, if the airline fails to refund its passengers, says Datuk Hasbi Habibollah.  The Deputy Transport Minister said in a Special Chambers session in Parliament Monday (Oct 16) that the ministry is monitoring the situation to ensure that the complaints of affected passengers are resolved completely.  Read more at https://tinyurl.com/yc2c3asy  WATCH MORE: https://thestartv.com/c/news SUBSCRIBE: https://cutt.ly/TheStar LIKE: https://fb.com/TheStarOnline

Transcript

00:00 The temporary suspension of the My Airline operation on 12 October 2020-23

00:06 without prior information to the CAAM

00:11 has caused serious concerns about public safety

00:16 and the integrity of the entire public aviation operation in Malaysia.

00:20 A security audit will be conducted on My Airline during this temporary suspension

00:27 to re-evaluate the efforts of the airline.

00:33 Not only that, it is also related to safety.

00:37 Finally, the Ministry once again wants to commit

00:42 that the Ministry of Transport through the MAFCOM and CAAM

00:47 will continue to prioritize the safety and integrity of the users at all times.

00:51 Because when it is suspended for 90 days, we do not want

00:57 the airline to operate because many people are injured

01:02 in terms of maintenance and so on.

01:05 Is there any worker who ensures the safety of the airline?

01:10 This is for the safety of passengers for 90 days.

01:15 It is not allowed to fly.

01:18 Many people are not going to work because they are not paid their salary.

01:25 So we are afraid that the safety is more valuable than

01:30 the salary that they have to pay back.

01:35 Through MAFCOM and CAAM, we will continue to prioritize the safety and integrity of the users at all times.

01:40 The Ministry will continue to monitor the situation

01:45 until the issue of the suspension of the operation is completely resolved.

01:50 So, it is related to the issues raised by the other honourable ones earlier,

01:56 during the suspension.

01:58 So, all of this is related to the 90-day intervention.

02:03 As I said, it has been mentioned in this.

02:05 We will investigate this 90 days in depth.

02:08 And they are also given 14 days to return, reply back,

02:13 what all they have to make their representation.

02:16 Before we follow the agreement, 14 days and time to take the next action.

02:24 So, it is related to the passenger money action.

02:27 It has been mentioned that those who are under the agreement

02:31 can be penalized up to a minimum of 200,000.

02:38 If they do not pay back the refunding.

02:45 We will discuss with the State Bank to see how the payment,

02:53 which is bought by credit card, debit card, and maybe cash,

02:59 how it is.

03:00 Hopefully, they still have the receipt and so on.

03:03 They can demand for proof and so on.

03:08 So, all of this, we can only act upon them after making their representation and everything.

03:16 And I also understand that,

03:18 what is the decision of this company,

03:22 related to the process,

03:25 from the State Bank to see whether they are still operating or not.

03:30 All of this, we are waiting for the results of this investigation.

03:34 We will also make a decision,

03:36 whether they can fly again or not.

03:39 Thank you.

03:40 [End of Audio]

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