Telstra upgrade
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NewsTranscript
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00:15 To deliver emergency roaming is not a simple task.
00:18 It can be quite technically challenging and it can be quite complex.
00:21 So we are investigating and doing the simulation to ensure that we cover all of those bases
00:27 and understand exactly how we can deliver this really effectively to regional communities during disasters.
00:32 This is a collaborative approach with all of the network providers across Australia
00:36 and also with the Federal Government to how to deliver this really innovative service.
00:41 We're really up for it. We think it's fantastic.
00:43 It's got a great outcome for regional areas, particularly during these disasters.
00:48 So emergency roaming really simply is about enabling your device during a disaster.
00:55 If your mobile network is not operational, and it doesn't matter what network,
01:00 and there's another operational network, you'll be able to roam onto that network
01:03 so you'll be able to make calls and get text messages and do some basic data services like that.
01:08 So this is a collaboration across all of the mobile network operators
01:11 and the Federal Government to be able to deliver this.
01:14 This is a bit of a team effort, which is really positive for, I think, for all of Australians.
01:20 [Text] What are the initiatives you're announcing today?
01:25 - One of the initiatives we're announcing today is around providing additional data
01:29 for our mobile postpaid customers, which is 100 gig of free data,
01:33 which will be bestowed on your account if the customer is in one of these disaster zones.
01:38 And we know that's important, because potentially if you have to leave home
01:41 and you want to keep in contact with family and friends,
01:43 that additional data will really help support those people that are going through some of the toughest times.
01:48 We think that's really important because connectivity is really critical through that time,
01:52 and it's just one other thing that people don't have to worry about when they leave home.
01:56 During those times there's lots of things they need to do to contact family and friends
01:59 and let them know that they're OK, but it's also some of the practical things they may need to do
02:04 with insurance or a whole range of different contacts.
02:06 So I think that's a really positive step forward.
02:09 [Text] What are you doing to help support the Australian mobile network?
02:14 The other thing we're doing is we're upgrading 1,000 payphones across the country over the next two years.
02:19 And payphones are a really important aspect for disaster areas,
02:24 and they can be the last line of defence sometimes in terms of being able to contact family and friends
02:29 and get information.
02:30 So these upgrades include providing additional battery backup for the payphones,
02:35 so when power outages sometimes occur during natural disasters,
02:39 they'll be more resilient and last longer in those power outages.
02:43 And also we'll provide free Wi-Fi in those areas as well as USB charging for devices.
02:49 [Text] What's the role of the TELSTRA Response Team?
02:54 We've got over 3,000 people in the TELSTRA Response Team.
02:57 They're made up of our field technicians who do an amazing job.
03:00 They work around the clock.
03:02 They're looking to assess the damage.
03:04 They're looking to keep the network running.
03:06 They're looking to restore the network as soon as possible and when it's safe to do so.
03:10 And then we've got our teams that are on the phones through our disaster assistance teams,
03:15 and they're ready to support customers if they've got questions around their accounts
03:18 or they've got faults because of the disasters.
03:20 So there's lots of people there to support our communities and our customers,
03:24 and we encourage people to reach out.
03:27 So there's other options you can have is looking for other technology like Wi-Fi calling,
03:31 which is most modern mobile phones will be able to access using Wi-Fi
03:36 to be able to make calls and get text messages.
03:38 So there's options around those sort of technologies as well.
03:41 [TELSTRA Response Team]
03:46 Well, we're usually some of the first people on the ground, our TELSTRA Response Team.
03:51 We're there to support communities,
03:53 but we're also there to ensure that our network is operational as much as we possibly can.
03:58 So we build resilience into our network.
04:00 We support communities even on the ground where we can help with connectivity options
04:05 in case there's outages.
04:07 We help with loan devices, and we just help in general.
04:10 So there's lots of things we can do.
04:12 In fact, this year we've just announced there's 110 high-power generators
04:18 that we've been able to source in conjunction with the Commonwealth Government,
04:23 and they'll be deployed across the country,
04:25 ready to support communities in case of massive power outages due to natural disasters.
04:31 [TELSTRA Response Team]
04:36 So as all the emergency agencies will tell you, preparation is key,
04:40 and we think having a plan and preparing for a disaster is really important.
04:44 So even simple things like having a non-electronic list of key phone numbers
04:50 in case your mobile phone goes flat, that's important.
04:53 It's also understanding where your local payphone might be.
04:56 And there's lots of tips and tricks you can find on our TELSTRA Disaster Preparedness webpage,
05:01 but we recommend you have a good plan in place and keep safe during this period.
05:06 [TELSTRA Response Team]
05:11 Connectivity is really important through day-to-day activities,
05:14 but it's even more important through a natural disaster.
05:17 So we've got some initiatives that we want to help to build resilience in our network
05:21 and help support customers and communities through these really difficult times.
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