Culture Secretary Lucy Frazer has warned the BBC needs to "maintain the trust of the public" claiming its trust in the BBC's impartiality has decreased. Report by Alibhaiz. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn
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00:00 The BBC is a hugely valued institution, but it needs to maintain the trust of the public.
00:05 And what we've heard is that some people think the BBC is biased,
00:09 and some audiences think that their complaints aren't being handled properly.
00:13 So what we're announcing today in the midterm review is an enhancement to impartiality,
00:19 and also greater independent scrutiny of the complaint system.
00:24 We've listened to a number of voices, but also Ofcom has done analysis
00:29 of these issues and listened to the views of audiences.
00:33 And what we found is that trust in impartiality has gone down.
00:38 Whilst people still trust the BBC in terms of accuracy,
00:43 unfortunately the statistics in relation to impartiality have decreased.