Karel and Fliss Batty share their anger after irregular deliveries of post meant they received an important letter about an appointment for surgery after the date of the op.
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00:00 I just don't trust them anymore. Post arrives very late or not at all.
00:07 I have problems with the live food delivery for my pets, which costs me money because I have to buy more.
00:16 And it's the inconvenience of things not arriving, medical letters, things like that.
00:21 The feeling of being let down. I want a really reliable service, something you can put your finger on being reliable.
00:27 Reduced to second or third rate service with a frequency you would expect if you lived on an island in the middle of nowhere.
00:36 Once a week if you're lucky.
00:38 We're still waiting for stuff from Christmas gone.
00:43 Somebody sent me a birthday gift in the form of a voucher which we had to run around the houses to get cancelled because it never arrived.
00:54 I'm still missing two important medical appointment letters.
00:58 It's only because I've had the letters emailed to me at my request that I even know where my appointment is.
01:05 It's just an unreliable service. It's been going on for well over two years.
01:10 To say we've got a problem with dealing with it, well then do it then. Get it done because this is ridiculous. It's worse than it was during Covid.