RER, Transilien : vous pouvez demander le remboursement en cas de retard !
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🛠️
LifestyleTranscript
00:00 Are you tired of the constant delays of the RER or Transilien?
00:03 Here's some good news!
00:04 From today, Navigo subscribers can request a refund for frequent delays.
00:09 How does it work?
00:10 From March 20, you can request a refund via the Île-de-France Mobilité website.
00:15 The compensation ranges from half a month to a month and a half of Navigo fees,
00:19 with amounts ranging from €126.15 for certain routes.
00:23 The valid reasons include the non-declared strike days,
00:26 the extended availability of the service, and a rate of punctuality below 80% over at least 3 months.
00:32 In 2023, users affected by a rate of punctuality below 85%
00:37 were able to receive damages ranging from €2.50 to €94.
00:42 Different types of fees are eligible,
00:44 the Navigo monthly or annual fee, or the student solidarity and student imaginary fees.
00:49 To avoid scams, make sure to submit your request for a refund
00:53 only via the official portal before April 17.
00:56 you
00:57 you
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