Final video June 26th Al Futtaim Video 2.4
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LifestyleTranscript
00:00are exclusive on Alphatame Automotive's After Sales division. In the first video, we delved
00:06into the pre-delivery journey. Now, let's have a look at what happens after the sales, the service,
00:11and the maintenance. Regular service, maintenance, and repair of a car is very crucial for every
00:27customer. At Alphatame Automotive, we have an extensive network of service centers across
00:33the country taking care of Toyota, Lexus, Honda, Chrysler, Jeep, Dodge, Ram, Volvo,
00:40and electric cars, including Polestar and BYD. We have multiple locations for body and paint
00:46facilities, which is also extremely crucial for the customer journey. Close to 1,800 cars
00:52are being repaired every single day in our location.
00:59So, after a customer purchases their desired vehicle, the next part is vehicle servicing,
01:04and we have nationwide, state-of-the-art facilities for our customers, for all our
01:08partner brands. Customer convenience is key, and for that, we also offer mobile van services,
01:13which they can opt from their home, or their workshop, or their offices, and also the pick-up
01:19and drop service, which we offer to our customers. When it comes to customer safety and comfort,
01:30we have an extensive network for body and paint facilities. Also,
01:34we take care of restoring thousands of cars in the country,
01:43and that gives us the assurance to our customers, whatever be the damage,
01:47we are there at the service.
01:53We are at the biggest body and paint repair center for Alcatel. At our body and paint
01:58repair centers, we not only take complex repairs, but also make it seamless for all our customers.
02:06Our trained workforce ensure that the vehicle is back into their original specification,
02:13and we put back the smile on our customers. Our body and paint repair centers are the largest
02:19in GCC in terms of volume. We handle more than 200 cars every single day.
02:25We are five-star rated as per ESMA standard, and are the approved chassis repairer for RTA.
02:32Mr. Ganesh, you not only have the widest network, but also one of the most innovative ones. Tell us
02:44a little bit more about that. Alcatel does a lot of innovative work, and we would like to say
02:48after sales also. We have made it easier for our customers and dealers to purchase parts by opening
02:54up trade point counters across the country, but that's physical location. Digitally, we have
02:59connected. We have revolutionized the completely UAE parts market by launching a trade point portal.
03:05What it means is for all the brands, it's a one-stop solution for the dealers. Alcatel is committed to
03:11green mobility for EV in the country. That means it will be a bigger focus on after sales technicians
03:17and expertise. Last year, we launched the first IMI certified accredited training center, and there is
03:24a gap in the market. We do see not only in UAE, but also across the worldwide, which we hope to
03:30train our staff and also to bridge the gap to support the green mobility. From service centers
03:36catering to every need, to sprawling parts and accessories centers, to innovative solutions,
03:41Alpha Team Automotive is committed to continue leading mobility after sales
03:46with trust and transparency like no other.