What_Is_A_QMS
Category
ЁЯУЪ
LearningTranscript
00:00The QMS Objectives
00:29Customer Focus
00:31Actively reviewing customer needs through dialogue, making customers aware of new products and services, ensuring the organisation is aware of customer needs.
00:41Corrective action when the service fails to meet expectations.
00:46Continual improvement of products, services, working environment, staff development and production processes.
00:55Reduced Waste
00:57A reduction in wasted products, repeated or corrective work and unnecessary processes.
01:05The Main Components
01:08The active and positive commitment of senior management.
01:12Good two-way communication throughout the organisation that encourages a culture of innovation and improvement.
01:19Simple, efficient monitoring systems that enable all levels of management to identify bottlenecks and waste.
01:28Staff development that provides the correct level of competence for each job and provides staff with the opportunity to progress.
01:36Documentation that supports the above.
01:41The Benefits of a QMS
01:45Improved Customer Satisfaction
01:47Improved quality of products and services.
01:51Workers' satisfaction and more commitment to the organisation.
01:55Better management and a more effective organisation.
01:59Improved relations with suppliers.
02:02Improved promotion of corporate image.
02:08The Indirect Benefits of a QMS
02:12Review business goals and assess how well the organisation is meeting those goals.
02:18Identify processes that are unnecessary or inefficient and then remove or improve them.
02:25Review the organisational structure, clarifying managerial responsibilities.
02:31Improve internal communication and business and process interfaces.
02:36Improve staff morale by identifying the importance of their output into the business and by involving them in the review and improvement of their work.
02:48The Risk of Implementing a QMS
02:51Short-term increase in production costs during training and implementation of the QMS.
02:57Dissatisfaction of staff because of a new methodology.
03:01For example, resistance to change and the perceived risk of exposure.
03:05Another set of rules and papers without actual results.
03:09For example, documents that reflect what the management think is happening and not what is actually happening.
03:16No improvement of the quality level of the final product.
03:20Additional bureaucratic effort with no gain.