Ofcom fines BT £17.5m for ‘catastrophic failure’ of emergency call system
Regulators have fined BT £17.5 million for failing to respond to a more than 10-hour outage of its emergency call system last summer. Ofcom said on Monday that the telecoms giant suffered a network disruption in June 2023 which lasted 10-and-a-half hours and hit 14,000 emergency calls from 12,392 callers.
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00:00Hello, my name is Greg Wright. I'm the Deputy Business Editor of the Yorkshire Post. Here
00:05are your headlines for this morning.
00:08Regulators have fined BT £17.5 million for failing to respond to a catastrophic failure
00:15of its emergency call system last summer.
00:19Ofcom said that the telecoms giant suffered a network disruption in June 2023 that lasted
00:2510.5 hours and affected 14,000 emergency calls from 12,392 people.
00:34The watchdog said BT did not have sufficient warning systems in place and it did not have
00:39adequate procedures to assess the severity or impact of the outage or to work out how
00:45to mitigate it.
00:47Some major breaking news this morning. Regulators have fined BT £17.5 million for failing to
00:55respond to a catastrophic failure of its emergency call system in summer 2023.
01:02My name is Greg Wright. I'm the Deputy Business Editor of the Yorkshire Post.