The inspiring call Ryan Reid aged 8 makes to West Midlands Ambulance Service as his mum Alicia, from Kidderminster suffers a serious case of Anaphylaxis.
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00:00Ambulance service, is the patient breathing?
00:03She's struggling to breathe.
00:06Okay.
00:07She's struggling to breathe.
00:09Okay, is the patient conscious and awake?
00:12Yes.
00:13Okay, what's the reason for the ambulance? Is it the breathing problems?
00:18Yes.
00:19Aspartate.
00:20Who is the patient?
00:22My mum.
00:23Your mum, okay.
00:26And are you with her at the moment?
00:29Yes.
00:30You are, okay. Is it possible for me to speak to her?
00:34No.
00:35No, is she too breathless at the moment?
00:38Yes.
00:39Okay, what's your name?
00:40Ryan.
00:41Ryan, okay Ryan, we'll get your mum some help today, okay?
00:44I'm going to ask you a few questions just so we can get that ambulance arranged, okay?
00:49Okay.
00:50Do you know if she's lost any blood?
00:53No.
00:54She hasn't, okay. And when she's talking to you, is she talking in a complete sentence like me and you are, or is she having to take a breath?
01:03She's having to take a breath.
01:06Right, okay, so she seems like she's really struggling to breathe.
01:10Did you say that she's having an asthma attack?
01:13Yes.
01:14You think she's having an asthma attack, okay. And does she seem confused at the moment?
01:19No.
01:20Okay, then, so we've got some help arranged for her, okay, if you just stay on the line with me. And what's mum doing right now?
01:27She's taking her inhaler.
01:30Taking her inhaler, okay. Okay, just make sure then that mum is sitting down and she's sitting upright, okay?
01:37Are you on your own with mummy? Is that daddy on the phone?
01:40Yes.
01:41Yeah, I'm at work.
01:43You're at work, okay. Are you coming home, dad, or are you staying at work?
01:48I don't know at the minute. I've got to wait for my site supervisor.
01:51Okay, no problem.
01:53He needs to stay at work.
01:55He needs to stay at work, okay. And what's mummy doing now? Is she taking her inhaler? Is she getting any better?
02:02No, she's not getting any better.
02:05Okay, bear with me.
02:07She's taken the inhaler ten times.
02:10She's taken it ten times, okay.
02:12Yeah, but it's still not working.
02:15Okay. Do you know how to open the door and things like that when the crew get there?
02:19Yes.
02:20Okay, leave it shut for now and I'll tell you when to open it, okay?
02:24Okay.
02:25We shouldn't be too long. We'll be coming as quick as we can for mummy, okay?
02:29Okay.
02:30Is everything okay?
02:32Not really.
02:36What's the matter?
02:38Mummy feels very hot.
02:41She feels hot, okay. Is she still awake?
02:44Yes.
02:45Okay. You tell me if she's asleep, okay, and you can't wake her up. You tell me that, okay?
02:51Okay.
02:52Just keep an eye on mummy's breathing for me.
02:55Okay.
02:59Have you ever phoned for an ambulance before?
03:02No.
03:03No.
03:04This is the first time.
03:05First time. But you're an absolute star. You're doing really well.
03:09Yes.
03:10Mummy's still trying her hardest to breathe, but she can't.
03:15Okay. She's still struggling. We won't be too long now, okay? I'll let you know when we're near there.
03:22Okay.
03:23Is mummy sitting down?
03:25Yes.
03:26Okay.
03:27But she's not asleep.
03:29She's not asleep. She's still awake?
03:31Yes.
03:32Perfect.
03:33But she feels sick.
03:36She feels sick, okay. Was mummy okay this morning?
03:40Yes.
03:41She's okay this morning? She's just all of a sudden come on?
03:45Yes.
03:46Okay.
03:47Is that mummy coughing?
03:49Yes.
03:50Okay.
03:51Was she being sick?
03:53No, she was just coughing.
03:55Just coughing, okay.
03:57I've asked her if she needs a drink, but she said no.
04:01She said no, okay. That's fine.
04:04Ask mummy if she has any nebulisers that she uses.
04:08Can you say that word? Can you say nebulisers?
04:11Have you got any nebulisers?
04:15She's got the pink inhaler.
04:18Just the pink inhaler, okay. Is that what she's taken, or has she taken a blue one?
04:22She's taken a blue one and a pink.
04:25Okay.
04:26Okay, Brian. If you want to get ready to open the door, the crew will be coming down the road in a moment.
04:31Okay.
04:32Okay, I'll still stay on the line with you until they get into the house with you, okay?
04:37You're both very good boys looking after mummy. You've done really well.
04:41Yes.
04:43Are they outside of the house now?
04:46Yes.
04:47Okay, you let me know when they're coming inside then, okay?
04:50Are the ambulance people in the house?
04:52Yes.
04:53Okay, then I'm going to end the call now, okay?
04:56Okay.
04:57Okay, bye-bye.
04:58Bye.