Aired (September 21, 2024): Lagi nating naririnig ang linya na ‘Customer is always right'. Pero paano kung kitang-kita na ang customer na nagrereklamo ang nasa mali, mangingialam ka ba o magkikibit-balikat na lang? ‘Yan ang hugot ng ating social experiment na ito. Panoorin ang video!
Hosted by Vicky Morales, ‘Good News’ is a weekly newscast that rounds up the trending feel-good stories in the Philippines and offers D-I-Y fashion tips and affordable healthy recipes for Kapuso viewers on a budget. #GoodNews
Hosted by Vicky Morales, ‘Good News’ is a weekly newscast that rounds up the trending feel-good stories in the Philippines and offers D-I-Y fashion tips and affordable healthy recipes for Kapuso viewers on a budget. #GoodNews
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FunTranscript
00:00We're going to sue you!
00:02Very angry?
00:03But you'll be fired because you're a whore!
00:06And the words left by this customer were intended to be hurtful
00:11to the owner of a store.
00:13We work here, but you'll be fired because you're a whore!
00:17But the owner of the video didn't give up
00:20and also fought against the missing customer.
00:23You're a whore! You're a whore!
00:25You're a whore!
00:26You're a whore!
00:28You're a whore! You're a whore!
00:30You're a whore!
00:31You're a whore!
00:35Scenes like this usually happen in any store.
00:39Ayina, who owns a clothing store,
00:42personally experienced this.
00:44The worst thing I've experienced was
00:46she wanted to sue me.
00:47It's like she said,
00:49you're a clothing store and you don't have a fitting room?
00:53As an owner, you'll feel a bit of insecurity
00:56Yes, I'm a clothing store and I don't have a fitting room.
01:00You're a whore!
01:01You're a whore!
01:02For some, the saying,
01:04customers always right,
01:06for Ayi,
01:07it's important to give the right service to the customers.
01:10And as a replacement,
01:11they should also return the respect to the employee.
01:16As an owner, you should also show them
01:19how to be human,
01:21how to act as a buyer,
01:23as a seller.
01:25You're so annoying!
01:26But you're so slow to move!
01:27You're a whore!
01:28Is customer always right?
01:30This is the subject of our social experiment this week.
01:35Our guests are with us,
01:37Dayan, who's a whore,
01:39and Clarence, who's an attitude and angry customer.
01:45What's that?
01:46You're so slow to move!
01:47You're also wearing your cap properly!
01:49I'm sorry, ma'am.
01:50I've been carrying this for a while.
01:52You're so slow to move!
01:54And you're not even wearing your cap properly!
01:56What's that?
01:58Have you been here for a long time?
02:00In scenes like this,
02:01between customers and sellers,
02:05are you going to hold it
02:06or are you just going to turn around?
02:09Roll the Good News Camera!
02:12You're so slow to move!
02:14Have you been here for a long time?
02:15Yes, ma'am.
02:16It's been a long time.
02:17You've been here for a long time, but you're still slow to move.
02:20Is customer always right?
02:22What if the customer is embarrassed
02:25and speaks ill of the cashier?
02:29You're so slow to move!
02:31Have you been here for a long time?
02:32Yes, ma'am.
02:33It's been a long time.
02:35You've been here for a long time, but you're still slow to move.
02:38This woman who's buying
02:40is being watched in the scenes of our guests.
02:43What's that?
02:44You're just going to fit everything in one plastic bag?
02:46Ma'am, here.
02:46I'm going to get another plastic bag.
02:48What's that?
02:49Are you saving us from plastic?
02:51What kind of woman is this?
02:53I bought a sadder one.
02:55Please don't shout.
02:56It's even worse.
02:58Later on, the old woman became a roommate.
03:00Did you see that?
03:02You're too much, ma'am.
03:04Mission accomplished, my dears.
03:06What was the joke that they made in the middle of the scene?
03:10This woman is getting angry, right?
03:13I'm getting angry.
03:14I said, why did you do that?
03:16I'm so mad at her.
03:18I'm getting angry.
03:19It shouldn't be like that.
03:21We should treat them like humans.
03:23They shouldn't be embarrassed because they're working.
03:28We reversed the scene, and this time,
03:31this woman is going to give attitude to her customer.
03:35What kind of reaction will they give?
03:39Lights, camera, action.
03:41Miss, Miss, excuse me, ma'am.
03:45Miss, how much is this dress?
03:47Miss, there's a price on it.
03:49There's no price on it.
03:51Our target is this friend who's buying from the shop.
03:55Is this the peso sale?
03:58Yes, ma'am.
03:59As you can see, there's a peso on it.
04:01Sorry, ma'am.
04:02I don't know.
04:03I think she's mad at me.
04:05Why do you think she's mad at you?
04:07No.
04:08She's just buying clothes here.
04:11Our target is Gina.
04:14Gina?
04:15Are you trying to defend our customer?
04:18Miss, I asked you a question earlier.
04:21There's a price on it.
04:23No, she's just buying from the shop.
04:25She's a customer.
04:27But she's using it.
04:29She should be able to defend herself.
04:30She's a customer.
04:34She should be able to defend herself.
04:36Good job, ma'am.
04:38Thank you for your defense.
04:40We noticed that she's really mad at us.
04:44As a customer, we also heard that she's mad at us.
04:51The reason why she's mad at us is because we're still choosing.
04:54But we're the ones who are going to buy.
04:56We also want to buy.
04:59We should be sure that we're going to buy.
05:01She's really mad at us.
05:03They seem to sympathize.
05:05They feel that they are one with the customer.
05:08They feel that they are one with the customer.
05:09If a cashier is able to do this to a customer,
05:13they might be able to do the same thing to them.
05:16In the last instance,
05:18Miss, excuse me.
05:20How much is this?
05:22Miss, there's a price on it.
05:23Please look at it.
05:24There's no price on it.
05:26There's no price on it.
05:27There's no price on it.
05:29Miss, how much is this?
05:31Miss, there's a price on it.
05:32There's no price on it.
05:38You've been there for a while, Miss.
05:40I'm just asking.
05:42Of course, the customers are choosing.
05:45I'm just asking.
05:48Customers should not be mad at each other.
05:50We should have a broad understanding of the customers
05:54so that they will have more customers.
05:56Thank you for your understanding for the customers.
05:59According to our expert,
06:01if possible, don't make the scene bigger.
06:04If we see that the customer is a bit irritable,
06:08whether it's a cashier or a bad day,
06:10it's better not to escalate it.
06:13It's better to finish the transaction right away
06:15and then leave.
06:17Now, if we are the cashier,
06:18let's take our work,
06:20let's just do it.
06:21If there's a customer who is irate,
06:23let's finish it.
06:24Finish the transaction right away.
06:26Manage it in a professional manner
06:28so that the arguments or conflicts will not escalate.
06:33You, Kapuso.
06:34In your next purchase,
06:36are you ready to bear a long patience and smile?
06:40I hope so.
06:58I hope so.