Some Australians travelling to Bali are having their personal identity leaked, due to a glitch in Indonesia’s e-visa system.
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00:00It's not clear how many people have been affected by this glitch, potentially it could be thousands.
00:08The ABC has heard from three Australians who separately travelled to Bali in the past few
00:14months.
00:15They all had the same problem.
00:16On their electronic visa document issued by Indonesia's government was a QR code.
00:22When they scanned it, it brought up the passport details of complete strangers.
00:27Their full name, date of birth, their passport number, their photo.
00:31One traveller was presented with those details of a four-year-old boy from Perth.
00:36Others had the details of travellers from India and China.
00:41Now Indonesia's immigration department has confirmed to the ABC that it is aware of this
00:46problem and has been for some time.
00:49A spokesman said that every day they receive tens of thousands of electronic visa applications.
00:56He described this glitch as an anomaly and he said that they are working to fix it.
01:02But a cyber security expert here told us that these sorts of problems around data privacy
01:09are far too common here in Indonesia.
01:13Australia's embassy in Jakarta has been in contact with the Director-General of Immigration
01:19to raise this issue and one of the affected Australians who alerted the embassy, she was
01:27told that the Australian side has raised strong concerns to their Indonesian counterparts
01:33about keeping the data of Australians who travel here secure.