Jessica Chastain is receiving mixed reviews on social media over her criticism of JetBlue and handling of a $15 refund from the airline.
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00:00Jessica Chastain, look, she took a flight on JetBlue and it didn't go the way she wanted it to
00:07and she complained about it to JetBlue, but then decided she was going to share this complaint on social media.
00:13That's probably where she went wrong.
00:16The complaint was about their entertainment system.
00:19She and her husband each paid $1,500 for their flights on JetBlue
00:25and when the entertainment system didn't work, she complained and she says that JetBlue gave them $15 credit.
00:31Is that 1%?
00:33Don't ask me to do that.
00:35But that seems pretty close.
00:38That seems pretty close, 1%. Let's go with that.
00:41She's very upset and thinks that they deserve more, considering how much they paid for their tickets.
00:47So here's the thing.
00:49Everyone does this. Everyone has issues on flights and tries to put these airlines on blast by going to Twitter
00:55and you're hoping you'll get a free ticket or whatever.
00:58Yeah, you're hoping you shame them into giving you more than you would have gotten normally.
01:02The problem for Jessica Chastain is we don't care about the rich celebrities not having entertainment on a six-hour flight
01:10and it honestly completely backfired.
01:12She ended up deleting this tweet, but obviously everyone saw this and is just roasting her, being like,
01:17are you kidding me? Out of all people, you're the one who's complaining about this?
01:22Yeah, I mean the fact that she deleted it, I think, kind of points to, she realizes,
01:27eh, maybe I shouldn't have put this out there.
01:29But I don't blame her for complaining. I don't blame her for complaining at all.
01:33About what?
01:35The entertainment system didn't work. That happens.
01:37It just happens.
01:38You paid, whatever you paid for your ticket, it doesn't matter.
01:40You paid for a ticket and clearly I can imagine that was a first-class ticket.
01:45It was a point B in a first-class seat.
01:47And you didn't get first-class service.
01:49If you pay for first-class, you need to get first-class service.
01:52Well, that's what everyone's saying is she can be mad about the situation and upset.
01:57It's the fact that she went public and I think was clearly trying to shame them
02:01and probably get some type of sympathy from people and it did the exact opposite.
02:05That's where she went wrong. She should have just DMed JetBlue and not made this a whole public thing.
02:10Sometimes it's better to keep it in the DMs.
02:16Kristen Clemons, Dayton, Ohio.
02:19Now, I think that Jessica wasn't all the way in the wrong.
02:23I think they could have gave that lady $250.
02:26$15 is insane.
02:29But my big question for Jessica is, sister, where was your phone?
02:32Why do you need, like, plain entertainment?
02:35You don't have a cell phone?
02:36They didn't have a charge record for you?
02:38So, yeah, they should have gave her $250 because $1,500 is also nothing to sneeze at
02:44during, you know, an inflation.
02:46That's still expensive, okay?
02:48Yes, it is.
02:49I'm sorry.
02:50It's true about the phone, though.
02:51The Wi-Fi never works on the planes, though.
02:53What if the Wi-Fi is out?
02:55If the Wi-Fi is out, then you got another problem.
02:57You know, I don't know, Reed or something, but, like, stuff like this happens on airplanes.
03:00I don't even think about, gee, I should get a prorated discount because X doesn't work or they're out of chicken.
03:08This is so rich coming from you.
03:10I cannot wait till you, I hear you stand up and yell to your assistant, I need to, they didn't do this right.
03:18Oh, hold on a second.
03:19Wait a second.
03:20When have I done that with an airline?
03:21Just last week, you were complaining because you wanted to get a lane, you wanted to get a, no, you wanted to get a tennis court.
03:28That's right.
03:29You wanted to get your tennis court on the weekend.
03:31Well, they blew me off.
03:32And you were incensed.
03:33No, I wasn't incensed.
03:34They blew me off.
03:35Harvey, I watched you march back and forth.
03:37Did I ask for money?
03:39Did I ask for money?
03:40I'm a member of this place and they just blew me off.
03:42Did I ask for a rebate, Charles?
03:44You had your assistant call first.
03:45Did I ask for?
03:46You had your assistant call first and then you called.
03:48Did I ask for a rebate?
03:49Harvey, Harvey, you are so lucky you can't get on Twitter because you 100% would do this.
03:54No, I would never do that.