Ola को झटका! बैंक अकाउंट में वापस होगा कस्टमर से लिया हुआ पैसा| Ola Cabs| GoodReturns
ओला ग्रुप (OLA Group) और इसके सीईओ भविष अग्रवाल (Bhavish Aggarwal) की मुसीबतें बढ़ती जा रही हैं. लिस्टिंग के बाद ओला इलेक्ट्रिक (Ola Electric) के शेयर लगातार नीचे जा रहे हैं. साथ ही कंपनी के ऊपर खराब सर्विसिंग के 10 हजार से ज्यादा शिकायतें की जा चुकी हैं.
#ola #olacabs #Olaelectricshare #Olarelectric #BhavishAggarwal #Olarefund
~PR.147~ED.70~GR.121~HT.96~
#ola #olacabs #Olaelectricshare #Olarelectric #BhavishAggarwal #Olarefund
~PR.147~ED.70~GR.121~HT.96~
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NewsTranscript
00:00Ola Group and its CEO Bhavish Agarwal's problems are now increasing.
00:06After the listing, Ola Electric's shares are continuously falling.
00:10And apart from this, more than 10,000 complaints of poor servicing have also been received on the company.
00:16The central government is investigating this.
00:18The company has also been sent a notice.
00:21On this issue, Bhavish Agarwal and comedian Kunal Kamra had a discussion on social media.
00:28What is the whole matter?
00:29What are the complaints about Ola Caps?
00:32Let's find out in the video.
00:33Actually, on Sunday, the Central Consumer Protection Authority, i.e. the CCPA, ordered the company
00:38to be given the option to transfer the money of the customers who complain against Ola Caps to their account.
00:45Till now, the company gives a coupon to the complainant, which can be used during the next ride.
00:51The CCPA has said that there have been 2,061 complaints in this regard on the National Consumer Helpline.
00:57The regulatory authority has instructed Ola Caps that they will have to give the option to the consumer
01:03during the refund that they want to transfer their bank account or they want a coupon.
01:07The Ministry of Consumer Affairs was informed that there is a no-question-asked refund policy on the Ola app.
01:13But only coupons are being given under this.
01:16This is a clear violation of consumer rights.
01:19The CCPA's Chief Commissioner, Nidhi Khare, ordered that all Ola booking bills will also have to be given to the consumer.
01:25At present, the customer is not being given any such option by the company.
01:29The customer cannot take their bill even if they want to.
01:32And on the National Consumer Helpline of the Activity Consumer Protection Act,
01:36most complaints against Ola Caps have been received this year on the 9th of October
01:40regarding high charges and refund issues.
01:44However, after the order of the CCPA, Ola has also made many changes,
01:47including showing the contact details of the complainant and the nodal officer on their website,
01:52showing the cancellation policy and the correct charge during the booking,
01:55explaining the reasons for the cancellation, etc.
01:58In addition, the drivers have been shown the pick-up and drop location and address,
02:02and a better payment cycle has also been updated for quick payment.
02:07However, 2,061 such complaints have been received by the CCPA from January to October,
02:12which included overcharging, delay in the refund, and some complaints related to the driver.
02:17Although, the difficulty of Ola is increasing here,
02:20but now we will have to see what Ola Caps does about it.
02:25That's all in the video, how did you find the information?
02:27If you use Ola Caps and if you have to face any problem in any way,
02:32then you can tell us by commenting.
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02:50Thank you for watching!