Ok let's recap: harassing a receptionist won't get them to help you, a king sized bed and a pull-out sleeper couch can certainly fit two adults and two children, and no, you cannot steal another guest's room.
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LifestyleTranscript
00:00We don't have any other rooms available.
00:10Who hasn't checked in yet?
00:12These rooms are reserved.
00:13I can't take them from somebody that's already reserved a room.
00:16We have two kids, two adults, the reservation on our phone is clear, we'll be reserved.
00:35What do you expect us to do?
00:46Well with that one we could get you checked in, it came in as a king suite reservation
00:50so it has a king bed and a sofa pull-out couch.
00:52I understand that, what do you expect us to do, we have two kids and us, we can't possibly
00:57book a king bed, that's what I think it is.
00:59Yeah, yeah, I understand, it's just, it's the way that booking.com sends us the reservation
01:03so all that we have is that and we're sold out for tonight.
01:06Okay, I get that, so what do you expect us to do, that's my question.
01:12That's what I'm saying.
01:15So we could either check you into the room or we could cancel the reservation, that's
01:19the only two options.
01:20And then sleep in our car?
01:21No, I'm not.
01:22Where else are we going to go?
01:23So you're not even going to help us, you're going to say take the room as it is or you're
01:28on your own.
01:29What I can do to help you guys is get you guys checked into the room that has the king
01:33bed and the sofa pull-out couch, but apart from that we don't have any other rooms to
01:37check you guys into.
01:38Who hasn't checked in, what else is available?
01:46We don't have any other rooms available.
01:48Who hasn't checked in yet?
01:50These rooms are reserved, I can't take them from somebody that's already reserved a room.
01:54And you have no other alternatives for sleeping?
01:57We're completely sold out for tonight.
02:00I'm just stepping in, you have a king bed and a pull-out bed, right?
02:08Yeah.
02:09You have two beds.
02:10And four kids.
02:11Two kids and us.
02:12It's none of your business either, what are you doing jumping into this?
02:16Well, I mean, I don't think that it's...
02:18It's none of your business.
02:19It's...
02:20It's too bad.
02:21Okay, yeah, shut up.
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