A major energy supplier is reportedly set to pay out £144 compensation to 250,000 customers. This comes as E.ON Next, which is part of the E.ON Energy Group, has been asked to pay up, after having reportedly failed to give final bills and refunds to pre-payment meter customers.
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00:00A major energy supplier is reportedly set to pay out £144 in compensation to 250,000
00:08customers. This comes as E.ON Next, which is part of the E.ON Energy Group, has been
00:13asked to pay up after having reportedly failed to give final bills and refunds to prepayment
00:19meter customers. It was found that almost a quarter of a million accounts were affected
00:23between February 2021 and September 2023. This was found following an investigation
00:29by energy regulator Ofgem. It's thought that this occurred due to an error within
00:34its billing system, which E.ON Next self-reported to Ofgem. As a result of the issue, prepayment
00:40customers who transferred to another supplier or terminated their contract reportedly did
00:45not receive final bills within six weeks, as required under Ofgem's rules. Ofgem said
00:50that this therefore meant that exiting customers were not aware of extra cash left over in
00:55their accounts. It was found that some 100,000 of the accounts were in credit, with an average
01:00of £51 left over. E.ON said that impacted customers have been contacted directly to
01:06inform them about the payment.