An interview with Kate Presnell, owner of Kate Presnell Bodyworks in Invermay. Video by Aaron Smith (13/12/24)
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00:00So originally Gary Personal Body Works, owned by my parents for 40 years.
00:04I purchased the business three years ago now and we are all things automotive.
00:10So whether it is collision repair or mechanical, you name it if you need something automotive we're your one stop shop.
00:16So we do plan very heavily since I've taken the business over, thinking forward to the future and how to be sustainable for customers as well as our employees, our team.
00:27So one of the major changes that we've made earlier this year was changing to a four day work week which has been a very significant change and not one we took lightly.
00:36There was a lot to consider in how it would affect our customers and our team but it's been a very good change for all of us I think.
00:43Obviously women completely think differently to men so I like to think that we're deliberately different in everything that we do.
00:50And we try to have a very high attention and care to our team as well as the customers.
00:55So thinking about what is going to be the most stressful thing to a customer, is it being without a car?
00:59Okay we've got a loan car you can have for the time that you're without one so let's reduce your stress.
01:03Or a team, okay you've got a sick child, stay home, that's fine, work from home more.
01:08For example one of my team members has her new puppy here today so the flexibility of being able to do that.