ACMG Digital Podcast Alejandra Carr. Exclusive Podcast Guest: CEO of the people, Richard Blank joins in the pod!
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
A podcast show about entrepreneurship, motivation, leadership, experiences, life lessons and more. For audiences who love self improvement, authentic conversations and more!
ACMG Digital
A Digital Media Company for Entrepreneurs. Connecting with Entrepreneurs Globally. “ A Digital Global Platform”
July 1, 2024 • 75 mins
Successful CEO of Costa Rica’s Call Center chats about his story and how he was able to learn the many ways to delight and connect with your customers. He shares more about what it takes to be an entrepreneur and the skills you have to acquire!
Monday Mindset: Entrepreneurs this one is for you How are your sales calls with your clients? Do you connect with a potential client on a human level?
Or do you have a process? Well I had the honor to interview Richard Blank
CEO of Costa Rica’s Call Center A state of the art BPO telemarketing outsource company
Many times we forget to really listen to what our clients are needing from us, or we disregard our values as a business once the company grows, but in the end, our clients and customers should always receive the best version of the team in any situation.
Coming of Age Moments in Recruitment
But somehow crack that code for that rainy Wednesday or that time they needed the picking up. Oh, I have a seat. So when people are filling out our resumes and our forms to get hired, I ask them to turn the piece of paper over so you can give me a couple of paragraphs on the coming of age moment. Coming of age? And I go, of course, the time that you beat up a bully, you saved a kitten, or you did it both in one day. Yeah. It's like an 80s movie. You ride off in the sunset with your girlfriend and you beat up the bully. Yeah. I will see what they write.
Effective Conflict Management: Handling Anger and Cursing
What about conflict management, Alejandra? That too. That's a good point. Okay, so someone's coming at you, guns a blazing, frustrated, the whole shebang, right? Making a scene, cursing. Cursing? Yelling at you. Yeah. Okay, so what do we do? They're cursing at you, right? Let them keep going. As long as they're not cursing at you, they get one warning. If not, then you kill the call. But if they're just cursing out loud, Then they go, Richard, I'm really sorry for cursing. I go, Alejandra, are you done yet? You want to curse a little more? No, I'm okay, Richard. Are you sure? I'm sure. May we move forward? Yes. Thank you. You can let someone cry themselves to sleep or realize the faults in their actions by not interrupting or lecturing. They will then say, but don't say it's okay. No, no, no, no. It's okay. You just were cursing for 10 minutes and wasting my time. Alejandro, are you done yet?
Category
📚
Learning