ड्यूअल स्क्रीन पर उपभोक्ता करा सकेंगे बिजली की समस्या का समाधान, एक क्लिक पर बिल जमा

शहर में केस्को की ओर से पांच हेल्प डेस्क सेंटर बनाए गए, उपभोक्ताओं के बैठने से लेकर टोकन नंबर जैसी मिलेंगी सुविधाएं.

Transcript

00:00I will go to the cinema and watch the film.

00:17And after this, I will add this.

00:21Sir, to give relief to the people, Casco has started a new system in which Casco is now

00:29providing a dual screen in the Help Desk, where the user will be able to see for himself

00:35what is happening on the screen and E-Corners have also been created.

00:40What is the whole matter?

00:41Tell us in detail.

00:42In Casco, on 2 December 2024, we have implemented a new system under the Ease of Living, in

00:50which consumers have been provided with the facility of a Help Desk to come and file their

00:55complaints.

00:56In this system, a Help Desk has been created in 5 places and in this Help Desk, our consumer

01:02executives will be available from 9 am to 5 pm and will file their complaints and that

01:12complaint will be filed within a limited time frame.

01:16In this, we want to provide the consumer with all the information that is available to them

01:22in a transparent manner.

01:23In the same way, we have also provided a dual screen system on all the counters, in which

01:28when the consumer files a complaint, what complaint is being filed at that time and

01:33what are the details of my bill, it will be very easy for the consumer executive to explain

01:38and the consumer will also be able to understand the information related to his bill or other

01:43information related to Casco in a good way.

01:46This was our aim.

01:48Apart from this, we have also set up an e-corner kiosk in all the Help Desks, in which consumers

01:55who cannot wait in our Help Desk for a long time, can view their online bill payment,

02:00queries related to their bill, their tariff, consumption or load, and their history of

02:08payment or history of load consumption in their own touch screen by entering their account

02:15number or registered mobile number.

02:19We have also started this facility.

02:22I think it will be very convenient for the consumer and they will save time in the Help Desk.