Let me give you an analogy here. It's like me coming out with a dessert tray. They're all delicious. I'm going to explain each one and I'm going to stand back because I know you like wine. And if you're a good girl, order two, you know, and I know I've done my job and each one got its proper presentation. And if I'm confident enough to speak clearly, slowly and choose descriptive, colorful vocabulary, then chances are, Annette, you're going to pay attention to me in your attention span periods of 30 seconds. Where I can, instead of 10 minutes, it's 20, 30 second Annette calls. That's all. And I'm going to make sure that we have checkpoints, closing doors, moving forward. And I'd rather have you give me a solid four minutes than a shaky 10. I want romantic deaths on the phone where you're doing everything perfect until you don't qualify anymore. It's just... Things happen that way.
InTHEknow360 podcast. Annette Atoigue Showing Love Full Circle. Global Voices with Richard Blank
Welcome to InTHEknow360, your go-to podcast for exclusive insights into the lives of thriving entrepreneurs, music luminaries, authors, filmmakers, athletes, and artists. Hosted by Annette Atoigue, CEO and founder of InTHEknow360, our podcast transcends traditional interviews—it's a journey into the secrets of success through the lens of community. InTHEknow360 is also a leading publicity firm dedicated to amplifying the voices and stories of our clients across various industries. We help individuals and brands shine in the spotlight. Join us for candid conversations with trailblazers who share their journeys, challenges, and triumphs. Each episode blends inspiration with practical advice, empowering listeners to unlock their potential and make a meaningful impact. Whether you’re an aspiring entrepreneur or a seasoned professional, InTHEknow360 offers something for everyone. Tune in and explore the transformative power of connection and community on the path to success.
In this episode, Richard Blank CEO of Costa Rica’s premier call center, takes us on a journey from his humble beginnings to becoming a leading figure in the global telemarketing landscape. With over two decades of experience, Richard has built a reputation as a top-tier trainer, consultant, and visionary in bilingual customer service solutions.
From his early days training over 500 employees to collaborating with international organizations like the Pacific Rim Chamber of Commerce and Solo Telecommunications, Richard dives deep into the world of offshoring, bilingual communication, and strategies behind running a successful call center.
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Learning