Barclays could pay out up to £12.5 million in compensation to customers affected by technology outages over the last two years, a new letter to MPs has revealed. There has been more than 33 days’ worth of unplanned tech and system outages in the last two years for nine of the UK’s biggest banks and building societies, according to new data published by the Treasury Committee. #barclays
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00:00Hello, my name is Greg Wright. I'm the Deputy Business Editor of the Yorkshire Post.
00:06Barclays could pay out up to £12.5 million in compensation to customers affected by technology outages over the last two years.
00:15There's been more than 33 days worth of unplanned tech and system outages in the last two years for nine of the UK's biggest banks and building societies,
00:24according to new data published by the Treasury Committee.
00:27The committee asked the lender's UK chief executives to reveal the scale of recent IT failures and estimates for how much customers might be paid in compensation.
00:38It comes after an outage led to days of disruption for Barclays customers at the end of January, coinciding with payday for many workers and the deadline for self-assessment tax returns.
00:50My name's Greg Wright. I'm the Deputy Business Editor of the Yorkshire Post.