The survey conducted by Arizona State University’s (ASU) business school confirms a record number of problems with products and services this year. PennyGem’s Chloe Hurst has the story!
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00:00according to the latest national customer rage survey customers aren't happy the survey conducted
00:10by arizona state university's business school confirms a record number of problems with products
00:15and services this year almost 75 of the 1000 americans surveyed reported having a problem
00:22with a product or service 63 of which feel rage towards the experience reflected in the study
00:30reiterating consumers are increasingly aggressive when trying to get their problems solved in a press
00:37release associated with the findings asu says consumers remain hopping mad with companies
00:43second-rate efforts to resolve their problems and have become steadily more belligerent when they
00:49complain in all the survey estimates that businesses are risking $887 billion in future
00:57revenue due to mediocre complaint handling up from $494 billion in 2020 two in five claim to have
01:05suffered losses averaging $1,261 and nearly a third have suffered emotional distress