Thousands of Uber employees learned that they were being laid off in a three-minute Zoom call last week.
The ride-sharing company informed 3,500 people who worked in customer service and recruitment around the country that it would be their last day working for Uber on the live call.
Uber's Ruffin Chaveleau was tasked with breaking the news that the app was 'eliminating' thousands of jobs on the call. Chaveleau heads Uber's Phoenix Center of Excellence - the term the company uses to describe its customer service office.
Chevaleau told staff: 'Our rides business is down by more than half. There is not enough work for many frontline customer support employees. [As a result] we are eliminating 3,500 frontline customer support roles.
'Your role is impacted and today will be your last working day with Uber. You will remain on payroll until the date noted in your severance package.'
The ride-sharing company informed 3,500 people who worked in customer service and recruitment around the country that it would be their last day working for Uber on the live call.
Uber's Ruffin Chaveleau was tasked with breaking the news that the app was 'eliminating' thousands of jobs on the call. Chaveleau heads Uber's Phoenix Center of Excellence - the term the company uses to describe its customer service office.
Chevaleau told staff: 'Our rides business is down by more than half. There is not enough work for many frontline customer support employees. [As a result] we are eliminating 3,500 frontline customer support roles.
'Your role is impacted and today will be your last working day with Uber. You will remain on payroll until the date noted in your severance package.'
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