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Transcript
00:00 A woman with a disability experienced discrimination because of being bipolar.
00:06 The driver of her ride-hailing app asked if she is a real PWD.
00:11 Katrina Son has a report.
00:13 This is the Facebook post of a woman who introduced herself as a PWD or a person with disability.
00:22 She told her story after booking and riding a ride-hailing app.
00:28 The driver asked Fatima if she is a real PWD.
00:34 She said she can show her PWD ID.
00:38 The driver said that it is not necessary anymore.
00:41 I am bipolar, so I am mentally ill.
00:43 I was diagnosed by a doctor since 2019.
00:46 He said that I am bipolar.
00:48 It's the mood swings.
00:51 Because I know PWD is those who are in a wheelchair,
00:54 the mood swings, because your head is hot, you are a PWD.
00:59 Because of this experience, she did not use her PWD ID again.
01:04 Grab Philippines found out about this and immediately investigated.
01:08 The driver also asked for a pardon.
01:10 The driver also has a relative who is a PWD, so he was surprised.
01:15 The driver was given a warning by Grab.
01:17 In an interview, Grab said that they are committed to providing
01:21 safe services to all Filipinos, including PWDs.
01:26 They also have education and training programs
01:29 to ensure that their driver partners are aware of the services
01:33 that can be allocated to PWDs, including those established by the law.
01:37 According to an expert, it should be made more clear to the public
01:41 that being a PWD is not only seen in the physical appearance of a person.
01:46 There are also what are called non-apparent disabilities, or those who are not immediately visible.
01:51 Again, there should be no judgment.
01:53 Number two, we should avoid saying or come up with any form of comment
01:58 that is discriminatory, that can hurt the individual.
02:04 Katrina Son reporting for GMA Integrated News.

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