It has been seven months since its implementation and the MyJPJ mobile application is proving to be a hit, with people finding it much more convenient to deal with their driving licence and vehicle road tax renewals.
However, while the app has its benefits, there is also room for improvement, say users.
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However, while the app has its benefits, there is also room for improvement, say users.
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NewsTranscript
00:00 "Is it on TV?"
00:02 It has been 7 months since its implementation, and the MyJPJ mobile application is proving
00:09 to be a hit, with the public finding it much more convenient to deal with driving licence
00:14 and vehicle road tax renewal.
00:16 "The MyJPJ mobile app is ready to help us renew our licence, road tax and motorbike
00:23 tax, and if we encounter roadblocks, we can show the application to the city."
00:33 While the app has its benefits, some users however think there was also room for improvement
00:38 for the digital initiative to be more future-proof.
00:42 Mohd Farhan added that digitalisation might be challenging for some groups of people,
00:48 so he believes maintaining both physical and digital copies would be better.
00:53 "Some people who are older and have a younger family, they are still not professional in
01:00 using the application.
01:02 They can still use the app, but it's a bit complicated, waiting for a long number."
01:12 Some people have also suggested that the app should enable individuals with expired driving
01:17 licences to renew them digitally.
01:20 Sales executive Muzani Sharif said he hopes that the app would also facilitate the digital
01:26 renewal of commercial vehicle permits, which could help reduce costs and save time.
01:32 "For renewing road tax, it's been a long time since I've slept.
01:39 When can I have it?
01:40 It's easy, I can do it in my office, I don't have to work on the day-to-day."
01:44 He added that some self-service kiosks were also not functioning properly and hoped for
01:49 an improvement in counter service.
01:52 Launched earlier this year, MyJPJ is an application that allows road users to access JPJ-related
01:59 services, including driving licence information, vehicle insurance details and road tax information.
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