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24 Oras is GMA Network’s flagship newscast, anchored by Mel Tiangco, Vicky Morales and Emil Sumangil. It airs on GMA-7 Mondays to Fridays at 6:30 PM (PHL Time) and on weekends at 6:00 PM. For more videos from 24 Oras, visit http://www.gmanews.tv/24oras.

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Transcript
00:00 The increase of content creators on social media,
00:03 an expert said, should be watched because
00:06 not all that is seen on social media is true.
00:09 This is also included in a viral video of embarrassment and water splash
00:14 on a waiter,
00:16 which is just a skit.
00:18 Maki Polido was shocked.
00:28 If you're going to watch this, you think it's true.
00:31 In the opening shot, the waiter is already shouting at the anime customer,
00:35 because of the intense service.
00:37 Not only was the waiter not content with the embarrassment,
00:39 he even splashed water on the waiter,
00:41 while he was flailing in the glass.
00:43 The video was taken by a cellphone, where the customer was approaching to be seen.
00:47 It was also noticed by the angry customer that he was filming and stopped the video.
00:57 When this video went viral on social media,
00:59 some believed that it was real.
01:01 But this is just one of the contents of a group of strong teams
01:05 that deliberately took the video to go viral.
01:07 What we do is to cover issues, reality, and comedy.
01:14 The viral content is the issue.
01:16 We did that because in reality, it really happened.
01:21 According to Jaime Misa-Lucha, video content supervisor and lecturer in Letran,
01:26 because of the high demand for viral content,
01:27 the uploader did not consider the negative effect of the content.
01:32 Content creators also got the attention of the viewers,
01:36 who are watching and believing the raw video taken from the cellphone.
01:41 But the uploader should still be responsible.
01:44 What's important is that anything that you want to upload online,
01:49 it has to have a factual basis.
01:55 You should always have a reliable source of truth.
01:59 If you're a social media user, don't believe everything you see.
02:04 Double check, report check, research.
02:06 There's a lot of information online.
02:08 Even if the viral video is not real,
02:11 it's true that it happened, according to Von Ero.
02:14 He's the restaurant manager where the viral video was shot.
02:17 It's not always right for the customer to be there.
02:20 It should be indicated what kind of rights they have.
02:25 The big restaurant chains have a protocol if there's an abused customer.
02:29 This is one of the security protocols.
02:32 Even if the customer pays for the service,
02:35 there's no right for the customer to be abused.
02:38 I find that to get good customer service,
02:40 all I have to do is be friendly to the staff.
02:42 I just say good morning, I say how are you.
02:44 For GMA Integrated News, Mackie Pulido, for 24 Hours.
02:50 (Captain Ken Alvarado's voice)
02:52 For 24 Hours, visit and subscribe to GMA Integrated News on YouTube.
02:56 For those who are abroad, visit GMA Pinoy TV at www.gmanews.tv
03:04 (music)

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