Royal Mail has said they have been been working hard to ensure mail arrived in time for the big day
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00:00 Christmas 2023 is nearly over. Dinners have been eaten, presents unwrapped, but what about
00:06 Christmas cards? In Medway towns there have been reported issues of cards arriving late. I'm in
00:13 rainy Rhenham today speaking to shoppers to find out if their Christmas cards
00:16 arrived in time for the big day. Have you had any issues with post? I have found this Christmas that
00:21 the post has been quite slow and some days I've been expecting to get post and it hasn't arrived.
00:26 Well when it did come we had a large pile so that was quite nice to see and I don't think we waited
00:33 up after Christmas. I'm not angry, festive period. If the mail comes in clusters every four or five
00:40 days that's fine with me. They need to employ more people because my friend works for Royal Mail
00:47 and she said they were just absolutely overrun, not even just Christmas, but they're leading up
00:52 to it. It seems that it's a little bit like buses, there's no buses and then they all come at once.
00:58 We didn't suffer at all, we had plenty of post. Well it seems many shoppers in Rhenham today
01:04 aren't happy with Royal Mail. Their Christmas cards arrive late. Well we approached Royal Mail
01:08 for a statement and they sent us this. They told us their teams have been working extremely hard
01:14 over the Christmas period to ensure that Christmas cards and other letters arrive in time across Kent.
01:19 They also said we can confirm mail continues to be delivered to homes daily throughout the county
01:23 with the vast majority arriving on time. When a delay has occurred such as when a route has not
01:28 been completed we are prioritising those areas to ensure any delays are kept to a minimum. Well the
01:35 Christmas period is now over, pressure on Royal Mail should be down. Many are hoping that the
01:42 service will return to normal. Gabriel Morris for Kenton TV in Rhenham.