Suki ng online selling, nabiktima ng maling delivery

Suki ng online selling, nabiktima ng maling delivery;  “No Video, No Return Policy" para sa online transactions, bawal ayon sa DTI

Transcript

00:00 Do you often go online shopping and quickly or frequently check out items in your cart?

00:06 I'm sure some of our countrymen have been victimized by wrong deliveries.

00:10 Like a woman who ordered a vacuum cleaner but she was too lazy to deliver.

00:16 Here is the report.

00:17 Angel is a successful online seller of Barangay Bagong Silangan, Quezon City.

00:25 She also sells products like these online.

00:30 To improve her packaging when reselling, she bought a vacuum sealer.

00:35 But wait, why did it come to her?

00:39 Sometimes we can't avoid having suppliers encountering such a situation.

00:44 That's why we report it.

00:46 Sometimes we get a refund but sometimes we don't.

00:49 She was victimized by wrong deliveries and was sent to an online seller.

00:53 She proved that the delivery was wrong but she was just denied so she was not refunded.

00:59 What's worse, she was blocked from the seller.

01:03 I was devastated.

01:04 DTI said that this is no different from the no return, no exchange policy that strictly prohibits the law.

01:12 It means that even if there's no video, if the seller wants to repeat the process,

01:17 the product must be refunded.

01:20 Michelle, an online seller, was given a hard time.

01:23 She's all out here.

01:24 She just went through the DTI's anger on TikTok.

01:28 The seller has already spent the courier's money and the product is already sealed.

01:33 That's why the evidence is justified so they won't be harmed.

01:37 How can the no video, no return policy be illegal if what we're asking for is a proof?

01:45 DTI's answer is that there should be a proper process to get the product they want.

01:52 Just like the courier companies' permission to open the parcel in front of the courier.

01:59 This is to see if the product they will pay is correct or not.

02:04 The couriers should be allowed to open the products in front of them before they pay.

02:13 So it's safer for each pan.

02:17 (upbeat music)