Public hearing in Eugowra regarding insurer woes for flood victims held on May 8, 2024.
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NewsTranscript
00:00 A client in Egarra who had purchased a house and had organised insurance for a certain date, so I think it was something like the 18th of November,
00:11 and the vendor decided to bring the date forward.
00:15 And so a couple of weeks before the settlement date, they'd already organised with one insurer to be covered when the settlement went through,
00:25 and they rang and said, "Oh, we're doing it four days early." And the client said to the insurer, "Can we bring it down?"
00:32 And the insurer said, "Oh, we're no longer covering you. There's a postcode embargo in your town, and we're no longer covered by that insurer for either date."
00:43 What other improvements can be made, in your view, to this system that we have?
00:50 I mean, legal aid is always there picking up the pieces from all this, so you see it all the time, and you live it.
00:59 What needs to change, do you think?
01:03 I think the biggest thing for us is that lots of the issues we're seeing are not unknown.
01:08 They're issues we've seen previously. They're issues that industry know of.
01:14 We've, consumer advocates like us, we raise these issues with industry directly, so they're aware about what we need to see as action.
01:25 We need to see a follow-through of, if we're giving feedback to industry, if we're giving feedback to insurers about what we're seeing in our casework,
01:35 we want to see then a change in how they then approach new claims coming through, or new relationships and new policies that they're issuing.
01:47 We want to see those change actually taking place.
01:51 [BLANK_AUDIO]