Darsa Fried Chicken CEO Faiz Zuhdi says the administrator’s actions do not reflect the chain’s values.
Read More: https://www.freemalaysiatoday.com/category/nation/2024/05/10/fried-chicken-chain-reassigns-fb-admin-over-type-c-remark/
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Read More: https://www.freemalaysiatoday.com/category/nation/2024/05/10/fried-chicken-chain-reassigns-fb-admin-over-type-c-remark/
Free Malaysia Today is an independent, bi-lingual news portal with a focus on Malaysian current affairs.
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NewsTranscript
00:00Darsoft Fried Chicken has transferred its Facebook administrator to another department following
00:08public backlash over a remark about the Chinese community.
00:12DFC CEO Faizuddin said the administrator in question lacked experience in social media
00:17management, Malaysia Gazette reported.
00:20At a press conference today, he said the company took full responsibility for the mistake and
00:25apologized to all who were affected or hurt.
00:28Faiz also voiced hope that Malaysians would accept DFC's apology, adding that it does
00:33not discriminate against customers, despite being fully owned by Bumi Putras.
00:38Faiz went on to reveal that DFC had formed a team to ensure more effective communication
00:42and social media management, adding that each post and feedback must receive approval from
00:47the top management before being published.
00:50The local chain drew flack for referring to the Malaysian-Chinese community as Type C
00:54in a Facebook comment, and despite issuing an apology, they failed to quell the criticisms
00:59online.
01:00Dhanesh Rajariza, FMT News.