The former boss of the Post Office breaks down in tears as she gives evidence to the Post Office Horizon IT inquiry. Paula Vennells who was chief executive from 2012-2019 says she was "too trusting" of information she was given at the time and admits the Post Office did know about problems with the software but she “personally didn’t”. Report by Blairm. Like us on Facebook at http://www.facebook.com/itn and follow us on Twitter at http://twitter.com/itn
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00:00One of my reflections on all of this is that I was too trusting.
00:07I did probe and I did ask questions.
00:13I fully accept now that the post office, excuse me,
00:27the post office knew that. I completely accepted.
00:30Personally I didn't know that and I'm incredibly sorry
00:34that that happened to those people and to so many others.
00:40I phoned the family and I spoke to the father
00:44who explained to me that there were other issues involved and I imagine
00:52that, I'm sorry, I imagine that I was probably
00:57rather than trying to talk through your case.
00:58I beg your pardon.