Warby Parker founders on the key to their $1.8 billion success: Being nice guys

Warby Parker founders said being nice guys has earned them a lot of goodwill.

Transcript

00:00The fact that the two of us and our co-founders are pretty nice guys

00:03actually has gone a really long way and that might sound trite,

00:06but we were successful because over years we earned a lot of goodwill

00:10and people were eager to help us, to offer us advice, to make introductions for us,

00:15and that really enabled us to launch Warby Parker and sort of accelerate

00:21what would have been, I think, a much more challenging process

00:25without all of that external help.

00:27Spending more time with Neil than I spend with my wife in any relationship

00:32requires investment and feedback and real partnership,

00:35and I feel fortunate that we have that in each other.

00:39It makes the highs higher, the lows less low,

00:42but to be honest, we spend a lot of time sort of investing in that working relationship.

00:47We know what each other are going to think.

00:49You know, we also assume positive intent.

00:51If one of us has an idea or one of us makes a mistake,

00:54we don't beat each other up about it.

00:55We talk about it and it's really helped us sort of build Warby Parker

01:00and we think that it's an amazing gift that we've had

01:03to be able to go through this journey together.