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00:00We've had a leak here for well over a year and I've contacted Southern Water who in all fairness
00:06to them have been out a couple of times but they're now saying it's groundwater.
00:12I don't believe it to be, we've had the water tested ourselves and KCC have also been out
00:17and tested the water and both confirmed the presence of chlorine so that suggests that
00:23it's got to be fresh water supply but Southern Water are saying they can't find the leak
00:30and are now saying there's no more they can do. In the winter months the water sprays up onto
00:36the forecourt here but the biggest problem last winter was the water freezing. Obviously that's
00:44hazardous for people on the footpath, it creates potholes in the path so for people pushing prams,
00:52push chairs, wheelchairs, anything like that it makes it almost impassable.
00:57I've now got customers of ours contacting us to say that it's a disgrace that we're
01:06not doing anything about it. Unfortunately we've tried to do lots about it but
01:11we're just getting nowhere so don't really know where to turn now.