• 2 months ago
Starbucks announced the retirement of Michael Conway, its North American CEO, after eleven years with the company. Conway, who took over the role in April, will remain an executive adviser through the end of 2024. His departure coincides with the turnaround strategy of newly-appointed CEO Brian Niccol, who plans to enhance U.S. operations by focusing on timely service and reviving the coffeehouse culture. Sarah Trilling, head of North America retail operations, will report directly to Niccol, and the company will not fill the North America CEO position.
Transcript
00:00It's Benzinga, and here's what's on the block.
00:03Starbucks announced the retirement of Michael Conway, its North American CEO, after 11 years
00:07with the company.
00:08Conway, who took over the role in April, will stay on as an executive advisor through the
00:13end of 2024.
00:14His departure coincides with the turnaround strategy of newly appointed CEO Brian Nickell,
00:19who plans to enhance U.S. operations by focusing on timely service and reviving the coffeehouse
00:24culture.
00:25Sarah Trilling, head of North America Retail Operations, will report directly to Nickell,
00:30and the company will not fill the North America CEO position.
00:33For all things money, visit Benzinga.com.

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