Starbucks CEO Brian Niccol shared plans to rejuvenate the coffee chain by restoring personalized experiences, including reintroducing markers to write customer names on cups. Starbucks aims to purchase around 200,000 Sharpies for its nearly 17,000 U.S. locations. The company has seen three quarters of declining sales, with U.S. store traffic dropping 10% in the latest quarter. Niccol’s vision involves returning to Starbucks’ third-place roots, adding ceramic mugs, condiment bars, and cozy seating. The CEO also aims to improve staffing levels and reduce order wait times to under four minutes.
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00:00It's Benzinga, bringing Wall Street to Main Street.
00:02Starbucks CEO Brian Nichols shared plans to rejuvenate the coffee chain by restoring
00:06personalized experiences, including reintroducing markers to write customer names on cups.
00:11Starbucks aims to purchase around 200,000 Sharpies for its nearly 17,000 U.S. locations.
00:18The company has seen three quarters of declining sales,
00:20with U.S. store traffic dropping 10% in the latest quarter.
00:24Nichols' vision involves returning to Starbucks' third-place roots,
00:28adding ceramic mugs, condiment bars, and cozy seating.
00:31The CEO also aims to improve staffing levels and reduce order wait times to under four minutes.