Drivers struggle to pay within the 10-minute deadline at Broomhill Rooftop parking in Sheffield, run by Excel Parking.
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00:00Very stressful because up against the 10 minute time limit, I think they should give you a little more time, especially because I wasn't prepared, I didn't have my glasses.
00:12There may be elderly people here that are trying to navigate the system and struggle, and I just really think you should be able to pay either tap with your card, Apple Pay if that's what you need to do,
00:25or bring back the money, pay by cash, it's a faff just to be able to park, I just think it's sort of a bit of a scam really that they're hoping you'll run out of the 10 minutes.
00:41So you know when, I think there's only option, I mean the easiest one is to pay by the apps and not like a machine here, so sometimes the apps got some problem and they go past that 10 minutes already,
00:53and I think I got fined twice already on this parking space, so it's like 140, first time because it's just like my first time here, so it's like oh how to pay for this one,
01:03I tried to call I think at that time, I could not call it for some reason, so because I didn't have like an active sim card, so I mean that's another thing, but then I need to go down to download it first,
01:16but when I get to the place that got internet access, when I tried to download it, I think it's like 18 minutes already, so now I got fined.
01:24And the second time?
01:26Second time, when I pay it through the app, and it goes to the bank app, and I approve it on the bank app, and it says approve already on the bank app, so it's fine,
01:36but when I go back to the app, like for the parking app to check it, and then it says error, and then now I got another fine for £70, I mean it's notorious I think.