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00:00A while ago, I did a video saying I was gonna buy a Suzuki Jimny. I've bought it through WJ King
00:05I went for a black one in the end
00:07I decided that this was the best color quite like the bright yellow, but it might get on my nerves
00:11I wouldn't mind the chiffon
00:12But I take quite a lot of cleaning and I didn't want a blue one because I'd already had one through Carwow
00:17So I went black and I love it
00:19Thing is though
00:21Buying it wasn't particularly easy. I had an absolute nightmare
00:26Trying to pay for it with my card and this video is basically all about the hassle it was to actually
00:34Spend my own money to buy this Jimny. This will drive you mad
00:39It did me now comes the big moment. I'm here with John Smith
00:43He's the guy that sorted me out the car and I've got to pay the man
00:49Let's talk money, you know the basic price of that car was okay
00:54So the basic car is nineteen thousand two hundred and forty nine pound and the super black pearl that you chose was four eight five
01:02so you've got a total on the road price of
01:0717,000
01:08Say nineteen thousand seven hundred and thirty four pounds. I think you're just about to give me a big discount
01:13Then you've paid you one thousand two hundred pound deposit. So we've got a balance due from yourself of
01:21eighteen thousand five hundred and thirty four pounds
01:24Let's get the card out and do the deal. I'm a bit worried that my bank might throw up a fraud warning
01:30But let's see what happens
01:35Enter the card in the bottom. I've got to remember my bloomin pin. I think this is it
01:42Go on been accepted. Is it gonna do it? There you go, John
01:49Or am I gonna have to have an annoying phone call to my bank not authorized
01:53It is it's a fraud warning
01:57So if the pin was accepted about a fraud warning
01:59Yeah
01:59I'll now get a text from my bank going or someone's tried to do a fraudulent payment on your card if you could take your
02:05Card back out for seconds. Here we go. Let's get on the phone
02:09Our phone lines are extremely busy at the moment
02:13For the latest guidance on how we are helping customers impacted by the corona virus
02:18Okay to get you to the right place, please tell me why you're calling for example
02:26For example
02:30I can feel myself slowly dying here
02:33All of our advisors are speaking to other callers just now. So please stay on the line
02:38I'm thinking about selling the genie to somebody else
02:40Don't
02:45You dare do
02:49Although I might be waiting months again just on hold here
02:56Hello, I'm trying to make a payment because I'm about to buy a car but it's been blocked
03:10This morning it's been like this all day
03:15Like what's gonna say yes, sometimes I would fall apart with to put a block on the account to do
03:21You know the amounts that have been trying to get action. Yeah, because it's very very ready. I'm just gonna double-check
03:29So you might have blocked my account entirely
03:36That would be our
03:38Department
03:44Okay, I actually called them yesterday to say this I'm gonna be making this transaction
03:49Can I just put a flag against it that I'm gonna be making it?
03:52They're like, oh we can't do that not allowed to do that before in advance
03:56It'll just flag up and if it flags up it does it probably won't they said because you're using shipping pin
04:01It's the highest form of security. I
04:03Knew it would
04:08Yeah, it's saying there's nothing's been declined not authorized
04:27To try again
04:29Things
04:36Pins accepted receiving from Barclay cars sale not authorized
04:48Yeah do that
04:50All
04:54Of our advisors are speaking to other callers just now, so please stay on the line
04:59Now's a good time to start reading all the manuals
05:01Yeah, I suppose so or maybe I could pay for it by doing the washing up or something. It's been like five years
05:09You haven't got anything else to do today have you by any chance if I did I'll be in trouble
05:16You haven't got any guitars in here oh there is one
05:20Hello, I'm trying to buy a car on my chip-and-pin card and it's being declined
05:29Okay, oh this is adding some added jeopardy to the whole car purchase thing it's really exciting
05:39No, it's adding to it because it's like will I be able to have it will I will I
05:48That's it
05:51More questions, we'll get this removed and we'll definitely have the car. Okay. Oh, thank you very much for letting me buy the car with my
05:57own money
06:01It's being escalated we're calling TSP debit card fraud due to the challenging times we are all experiencing
06:09We are seeing a far higher number of calls and our call wait times are much longer than you
06:15Is the lactic acid building up in your hands loose because they're starting to shake
06:20So if this shots really shaky
06:30Kidding me
06:33Sake you are
06:35Joking. What was he doing transfer? Yeah to someone who's not there and now I've got to go to the whole
06:43thing
06:44Again, right. I've had enough of TSP. I'll switch over to Monzo
06:49Let's see if Monzo works the pin is accepted Monza Monza what you're gonna do
06:57Is it not authorized not authorized withdraw exceeds your limit
07:05Right, let's get back on to my friends at TSP it's like groundhog day this
07:15Yeah, it's Matthew Watson
07:20Okay, so I'm trying to make a transaction on my chip and PIN card and it's coming up as fraud
07:31I wonder if it took Suzuki this long to actually ship the car here from Japan similar. They did it quicker
07:41Didn't get cut off that's a start. Yes. This is what happened last time though, isn't it?
07:49This is gonna happen again, isn't it? I'm so getting cut off
07:57Tonga
08:04Let's go again
08:12Yeah, quite a few problems I've been at it now for almost an hour
08:20Okay
08:28Okay, I've gone through a lot of security questions and stuff like which I couldn't do in front of you guys apparently it's been
08:35updated and authorized
08:37Hello
08:39I'm gonna try the chip and pin now. Here we go
08:44I'm putting it in
08:46My pin is accepted
08:49Is it going to do it?
08:54Yes, it's gone through I now own a Suzuki Jimny, yes it has there you go John
09:05Yes, you happy with that is that my car now all authorized all authorized
09:12Thank you very much for your time your help
09:15We got there in the end
09:17Do you know what did how long did that take?
09:19That was an hour and two minutes. Well, I know do you know what you didn't quite manage to do it within the hour
09:24It took an hour and two minutes in total me trying to fix this problem, but thank you for your time. Anyway
09:33Thank you very much have a good day. Bye. Bye
09:36We got there in the end after three attempts. Well, that's kind of taken the phone out of it a little bit
09:44finding a new car
09:47Anyway, right
09:49Brilliant. I can take it for a drive now. You certainly can do good
09:52Well, finally it worked out in the end, even though it did take over an hour though to be fair
09:58I'd rather the banks had those fraud systems in place rather than someone steal
10:0318,000 pounds from my account finally though. I got my Jimny. It's all good to go
10:07I can take it home
10:08But if you want to find out a bit more about this car and why I bought it and the features on it
10:13Click on the pop-out banner up there to watch my full video on car. Wow