According to an internal survey, only one-third of Starbucks employees in the U.S. feel that their stores are "consistently" and adequately staffed.
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00:00Is that coffee line in the morning backed up grande size?
00:04Could be due to staffing issues.
00:06According to an internal survey initially reported by Bloomberg,
00:09only one-third of Starbucks employees in the U.S. feel their stores
00:12are consistently and adequately staffed.
00:15This figure decreases to just 25% of the chain's premium
00:19Starbucks Reserve and Roastery locations.
00:22And that will be a new task for new CEO Brian Nickel,
00:25as he's actively addressing staffing concerns,
00:28acknowledging that understaffing can result in delays for baristas
00:32and longer wait times for customers.
00:34Many employees are hopeful that Nickel will introduce operational improvements
00:38similar to those he implemented at Chipotle.