If your flight is significantly delayed or cancelled this holiday season, you're entitled to a refund, even if you don't ask for one.
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00:00If your flight is significantly delayed or canceled this holiday season, you are entitled a refund even if you don't ask for one.
00:09A new rule went into effect Monday requiring airlines to give passengers refunds rather than vouchers.
00:17The Department of Transportation says that refund is due within seven business days if you use a credit card
00:24or 20 calendar days if you use another form of payment.
00:28The rule specifically applies to flights delayed more than three hours domestically and six hours internationally
00:36and increases in the number of connections or even in instances where passengers are downgraded to a lower class of service.