GCash, naibalik na ang nawalang pera sa ilang user; kulang ang naibalik sa iba

2 weeks ago

Hinimok ng Cybercrime Investigation and Coordinating Center ang publiko na magsumbong sa government hotline kung nabiktima ng pagkawala ng pera sa e-wallet.
Gaya ng nangyari sa ilang account holder ng GCash, na ayon sa kompanya ay nababalik na raw ang pera sa mga apektado.

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Transcript

00:00The Cybercrime Investigation and Coordinating Center called on the public to report to the government hotline if they were the victim of a loss of money in the e-wallet.

00:09According to the company, the account holder of Gcash said that the money is now being returned to the affected.

00:16Jonathan Andal was there.

00:21Gcash, we might be able to help you. We lost all our money.

00:25After complaining about the loss of money in Gcash, the actress, comedian Pokwang, said that she was able to return the 85,000 pesos that was left in her Gcash account.

00:36Princess's lost 10,000 pesos was also returned, which we reported yesterday.

00:40But we also reported that Rolando lost 90,000 pesos, only 86,000 pesos will be returned.

00:484,000 pesos is still missing.

00:51Gcash said that they were able to complete the wallet adjustment or return of the lost money to their affected users.

00:57They were able to save the accounts of their customers and their priority is account security.

01:02They will also improve their system to avoid the incident again.

01:06They will continue to cooperate with the authorities to investigate the incident.

01:10Gcash explained yesterday that there were errors in their system reconciliation process.

01:16According to the Cybercrime Investigation and Coordinating Center or CICC,

01:20they already have the numbers of the lost money and they already know who is registered.

01:26The numbers that were sent to us, most of them are offline.

01:32What we are waiting for is information from the telco that those numbers are active and have a registered name.

01:40The CICC also agreed with the National Telecommunications Commission on how to help the victims.

01:46The CICC also instructed the public to report to the hotline of the Interagency Response Center 1326.

01:52For GMA Integrated News, Jonathan Andal, Nakatotok, 24 Hours.

GCash, naibalik na ang nawalang pera sa ilang user; kulang ang naibalik sa iba | 24 Oras Weekend

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