Mga dahilan kung bakit mahalaga ang digitalization sa gobyerno, alamin!

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Transcript

00:00We will discuss the important role of digitalization in improving public services.

00:06In this book, we can be a guide on how we can transform government processes

00:11to be more efficient, transparent, and accessible for everyone.

00:15We will be joined live by the book author, Dr. Rainer Villasenor

00:20to share ideas that can help in the advancement of modernization.

00:25Good morning and welcome to Rise and Shine Philippines.

00:28Hi, good morning!

00:30Actually, we are both from Phobasia.

00:32Oh!

00:34And of course, congratulations on your first ever book, The Digital Dilemma.

00:39We want to know you more.

00:41How did you start writing this book?

00:44When did you start?

00:46Almost more than a year ago, before I decided to start with my doctorate,

00:53so about two years ago.

00:55We're actually required to submit a research topic.

00:58Okay.

00:59And I was wondering what part of public administration we should talk about.

01:05And I think because of the pandemic, we had a realization that

01:09digitalization is a core part of how government services must evolve.

01:14So when I realized that and I did some reflection,

01:19a lot of us, if not most of us, have experienced problems,

01:24either in a long line, or in a process that we don't understand.

01:30But we really can't talk about it.

01:33So I said, if I'm going to write a book,

01:36I think it's a book that can help the government, the people, and the institutions that we have.

01:43Okay, how was the process?

01:45How did you construct this book?

01:47What were your inspirations?

01:51First, personal experience.

01:52Okay.

01:53Because as a businessman, an entrepreneur,

01:58I experienced securing permits from SEC registration or even DTI.

02:05And as a driver, I also renewed my license.

02:11As a Filipino, I also applied for a national ID,

02:14and I also applied for a passport.

02:16So those experiences were my inspiration to start writing.

02:22And while I was writing and talking to people,

02:26government officials, regular citizens,

02:29that's when I realized that the conversation is getting deeper.

02:35Actually, I read a portion of the book,

02:37and you talked about the costs of long lines, going back and forth to the government.

02:45So why do we really need to digitalize processes in the government?

02:50The effect on the people of the country of long-term processes,

02:58is that we won't be able to notice if we have a certain comfort in life.

03:04Like what they say, check your privilege.

03:07If we are the ones lining up in government offices,

03:14we have cell phones, we are waiting.

03:17Sometimes, we even have coffee cups.

03:19But most of the people who need to leave work to get an ID from the government,

03:26they lose their income that day,

03:29or they spend more because of the inconvenience of waiting for a long time.

03:34Did you know that the majority of Filipinos expect passive income?

03:39This is what we call a side hustle or racket.

03:43It's like an online seller who sells this and that.

03:47And there's nothing wrong with that because they are paying their taxes.

03:51What happens is that they don't have the time to spend on those things.

03:58Because they are in a queue, they are having a hard time, and so on.

04:02But that doesn't mean that the situation in the Philippines is bad.

04:06In fact, in the latest United Nations studies,

04:09we jumped a lot of places from 80 to 49.

04:12We're now ranked 49 in the e-participation index.

04:16And what that means is what the Marcos Administration is doing,

04:20together with the DICT Secretary Ivan Uy,

04:23and our friends in the DICT,

04:27the United Nations and Filipinos are seeing that we are gradually improving the type of service.

04:37Okay, alright.

04:38So, on a layman's perspective,

04:41if I'm a member of the mass, how will I relate aside from the lived experiences here?

04:46Will I learn something from this book?

04:48Because seeing the title of the book, which is The Digital Dilemma,

04:52Why Government Services Must Evolve,

04:55how can I help?

04:57Is there a shared responsibility?

04:59Yes.

05:00Tell us more.

05:01What we're showing here is that in all of the things we're talking about,

05:05the evolution of government services,

05:08what the book shows you is that as citizens,

05:12we also have a responsibility to help our government.

05:16Not just because of paying the right taxes, following the laws,

05:20but because it's our regular approach to government policies.

05:25What the book shows you is that in all of the things we're doing to change

05:31or improve the systems of the government,

05:34what we're seeing here are the government frontliners

05:38who are implementing the changes.

05:40That's what we should not forget,

05:43that we also need to give them training,

05:47and proper information dissemination campaigns,

05:52because if they themselves are not convinced,

05:55and they don't have the confidence that this is for the good of the services they're providing,

06:01we'll have a hard time.

06:03As regular citizens, what this book shows you is what a local government unit is doing,

06:10let's say the likes of from Makati City here,

06:13or from Quezon City in Metro Manila,

06:15to as far as, let's say, Iligan City.

06:18We can see that the digitalization of government services

06:22is not just about what you're doing in your own place,

06:26because this should be connected to the government's work,

06:30and the same goes for provincial governments,

06:33local government units like cities and municipalities,

06:36because if they don't talk,

06:38we won't realize that we should talk seamlessly,

06:45not just to people, but to the system that we have.

06:48That's just a teaser,

06:50you can read and learn about the digital dilemma,

06:53where can they purchase the book?

06:55They can go to BookshelfPH website,

06:58it's available online,

06:59and we'll soon be launching this in Lazada and Shopbook.

07:04Looking forward to the success of the book.

07:07Well, thank you so much for guesting here in Rise and Shine Philippines,

07:12and it's important to spread the word about this book,

07:16because it's a big help in digitalizing the government's processes.

07:20All stakeholders, people, government frontliners,

07:23even the government office officials should do something once they've read this book.

07:28Thank you, Dr. Rainier Villasenor,

07:30and again, congratulations to your book.

07:33Thank you for joining us here in our show.

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