Artificial intelligence is reshaping the business landscape, and Fortune 500 CEOs are taking notice. At Fortune Global Forum, industry leaders shared their insights on how AI is already transforming the workforce and various sectors. From hiring to health care, this rapidly evolving tech is sparking both excitement and concern among executives.
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00:00Right now, it's hard for a doctor to use generative AI as part of their diagnosing
00:06because they're not allowed to in most places.
00:09In two years, we believe it'll be malpractice not to use generative AI.
00:15That's a massive shift.
00:17Artificial intelligence is reshaping the business landscape,
00:20and Fortune 500 CEOs are taking notice.
00:24AI is sort of like at least 80% likely to be beneficial.
00:28From healthcare to job searching, AI is revolutionising industries
00:32and sparking both excitement and fear.
00:35It's even being used to help write this video intro.
00:38But fear not, there is a real human speaking and crafting this story for you,
00:43at least for now.
00:45So how will AI truly impact the workforce?
00:48Will it lead to significant job losses or open the door to unprecedented innovation?
00:53CEOs woke up 18 months ago to this is real.
00:58They woke up 18 months ago, this is real.
01:00At the same time, I think they're extraordinarily frustrated
01:02by the lack of return on investment they've gotten so far.
01:06But I think they're starting to see these autonomous agents
01:09as a mechanism to begin to rewire and rethink and reimagine their business.
01:14At this year's Fortune Global Forum, we asked executives to weigh in
01:18on AI's transformative power and share their visions for a future
01:22where humans and machines work side by side.
01:27So you don't expect to see significant job losses as a result of AI?
01:30No, not significantly.
01:32I actually think what will happen is people will rise to the opportunity.
01:35They'll spend their time more productively.
01:37And there'll be many, many, many more opportunities
01:40for how people can contribute to society as a whole.
01:44One of the biggest forces that is impacting the world of work is going to be AI.
01:49And I think that I don't need to actually give any advice to Gen Zers
01:53that they should be thinking about this and on the forefront of it.
01:56They will naturally be the ones who are embracing it
01:58because they're the ones who have been,
02:00especially the ones just entering the workforce right now,
02:02they've been using it in school, they were using it to apply to jobs.
02:05They're going to be extraordinarily comfortable
02:07when someone asks them to use it at work.
02:09So I think actually I would want to give advice maybe to Gen Xers like myself
02:13or beyond to be open to the fact that the world of work
02:17is going to change pretty radically.
02:19And being open to and actually embracing AI as opposed to being afraid of it
02:23is going to be incredibly important for the decade to come.
02:27As artificial intelligence emerges at the forefront of corporate strategy,
02:31companies are racing to harness its potential
02:33to gain a competitive edge in their respective industries.
02:37Hiring talent with an AI focus has become a bigger goal and challenge.
02:41While Wall Street companies battle it out to secure talent,
02:45how will AI change the landscape of hiring?
02:48When I talk to a lot of executives on what the recruiting experience is like for them
02:53when they make career transitions,
02:55and they talk about this very white glove surface
02:57of having a great connection with the recruiter
03:00and having a person who's kind of really out there
03:01to look after them during their career transition.
03:04And then you talk to people who are beginning their career,
03:07it's a very different experience where they talk about the job seeker black hole,
03:10where they apply to companies and they don't know what's going on
03:13and they don't know why their applications aren't getting through.
03:16Every single worker in the world shall have their own personal talent agent.
03:21If you think about how a talent agent works for athletes and for musicians,
03:27that is someone who understands everything about you,
03:30about the market and who works tirelessly on your behalf.
03:33This is one of the things that generative AI can actually bring.
03:36Salesforce reports that one in five workers are quote-unquote
03:40underground AI users who keep their AI use secret from co-workers
03:45to gain a competitive advantage.
03:47Meanwhile, others say AI tools have slowed down their productivity in the workplace.
03:52And in the future, you'll find that employees will be in a position
03:55where they can be much more in charge of the ideas,
03:57be a part of the creativity that takes place.
03:59No matter what role they have, you can be in a production line.
04:02If the production line becomes more automated,
04:04there'll be an opportunity for that employee to be in a position of all of the automation.
04:08Right now, what we are doing is still use a combination of human people and generative AI.
04:20And we call our generative AI co-piloting because we still do not let AI make decisions.
04:27I think AI can help our staff with the job,
04:32but the decision itself has to be with someone
04:36because it's very difficult to manage a company at this point.
04:41If something goes wrong, we cannot find out who should take the responsibility.
04:47We are not there yet.
04:50Beyond the white-collar workforce, AI is also disrupting more human industries like healthcare.
04:56The Association of American Medical Colleges projects a shortage of up to 86,000 doctors
05:02in the US by 2036, exacerbating the country's already poor healthcare rankings globally.
05:09Two healthcare leaders break down how AI can help fill this gap.
05:14I had an opportunity recently to watch, as we were watching a generative AI application,
05:20take a JAMA case, so a very complex medical case.
05:25It diagnosed that case in seconds.
05:28It was unbelievable.
05:29It really showed the capability that will be there.
05:33If you think about the undersupply of physicians that everyone's been worried about,
05:39I think we can take that issue away.
05:41I think if you think about rural America and rural communities across the globe,
05:47they've been dramatically underserved.
05:49But with an AI application, you can start to bring technologies to places that have been underserved
05:55and actually create a much better or equitable environment in those places.
06:00So I understand people's fear.
06:03Every new technology generates fear, but we will have to together learn and advance this technology
06:11using the right regulation to make sure we do this appropriately.
06:15Putting all of the information we have at the fingertips of every clinician
06:20is a net positive for the world and something we have to figure out how to do
06:26in the most safe and productive way.
06:28I want to have AI for clinical.
06:30That is what we're all about.
06:32And so I'll give you an example.
06:34You go get a lab value.
06:36Usually you have to wait for your lab values, your physician has to see it,
06:39and then you might get an interaction.
06:41Well, with our patients, with AI, and with the interaction we have with all of their treatments,
06:46we can do an algorithm that actually adjusts and customizes
06:50because your reaction to a medication might be slightly different than mine.
06:53The medicine might react more, so you can have a lower dosage.
06:57I might need a higher dosage, as an example.
06:59While AI is already revolutionizing the workplace, the leaders we talked to were clear
07:04that there's still a need for human oversight and decision-making.
07:07They also said that they can see AI as a tool that can help workers rather than replace them.
07:13Our advice to people is to welcome the opportunity
07:17to embrace how AI might help them in their jobs.
07:20As we've been saying for some time now, AI is not going to take your job,
07:24but someone who uses AI will.